**US Workers Only! Since this is a customer-facing role, you must be available during EST or CST working hours.

This is a growth opportunity where you can put your mark on an early-stage company and help us grow. Referral Rock is a fast-growing Referral Marketing SaaS for small and medium-sized businesses.

You’ll help customers set up and run successful referral programs and campaigns. You’ll become a referral marketing guru, providing industry-leading advice and creating winning strategies with your customers.

You’re a coach, working with your customers to make sure they’re successful. This is a high-velocity position where you must manage multiple accounts at once.

You will be on a customer success team of 4 where we value every member’s contributions and work fluidly with both the product and sales teams.

Responsibilities:

* Coach new customers to successfully set up and launch their referral programs
* Understand customers’ health scores and key success drivers
* Proactively remedy issues and actively reach out to customers to prevent churn
* Contribute to the development of new material and documentation
* Be the internal spokesperson for your customers, relaying key information and product requests
* Help customers implement referral marketing best practices
* Help customers integrate their referral programs with their business workflows and systems. From Marketing to Sales, CRMs, Zapier, Javascript, their website, eCommerce, and more

Skills and knowledge you should possess:

* 1-3 years of high-volume customer support or account management experience in SaaS
* Understanding of HTTP, JavaScript, cookies, browser tracking
* Experience working with SMBs
* You obsess over your customers’ success
* Exceptional verbal and written communication skills
* Ability to work remotely
* Comfortable using data to drive decision making
* Ability to quickly and effectively troubleshoot problems
* Comfortable with common sales & marketing software like Salesforce, HubSpot, Intercom, and MailChimp

Bonus points for:

* Experience developing and running data-driven marketing campaigns (i.e. email marketing, copywriting, landing pages, and conversion optimization.)
* Prior work in a marketing role and/or a marketing tech company
* Visual design background

Benefits

* 100% Remote – Work from anywhere!
* Medical and Dental
* 401k option
* Annual employee equipment stipend
* Flexible PTO and Holidays
* This is a full-time salaried position. Your compensation will include a base salary + quarterly commission.

As a remote team, you’ll have a greater responsibility to work within our systems like Asana, HubSpot, Intercom, Zoom, Confluence, and Slack. These tools are our work operating system here at Referral Rock. You’ll be expected to have excellent communication skills and an exceptional level of accountability. We have weekly team meetings and daily remote stand-ups where you’d be required to update the team on your progress.

If you think startups don’t mean process then this isn’t the job for you. We document everything, follow onboarding and account management playbooks, use data to monitor health scores and engagement, and are constantly improving how we can make our customers, their customers, and our internal team more successful. If you get excited about building a repeatable process then this could be the right team for you.

If interested, please apply!