Position Overview: The Research Project Support Specialist is primarily responsible for reviewing projects and suggesting or making changes that will make them more likely to fill with high-quality participants. The second priority is matching existing participants on our panel to the study.

Key Responsibilities:

Project Quality and Support

– Develop our quality check process to ensure projects have the inputs needed to attract high-quality participants, e.g. realistic incentives, clear descriptions

– Spot gaps in project design and suggest changes to clients to achieve better fill rate

– Streamline the quality check process by identifying inefficiencies and designing practical solutions to boost Research Project Support rates.

– Collaborate with the Marketing Lead and team to help us review more projects and get a better outcome more quickly.

Participant Engagement and Recruitment (Project Boosting):

– Use our "Boosting" process to match qualified participants from our marketplace to relevant research projects.

– Send follow-up emails to participants identified by the platform or found manually in our panel.

– Work with the Marketing Ad Manager to recruit new participants, suggesting content and channels to attract the right audience.

Skills Required:

Previous experience in research roles, such as Field Manager or Research Assistant.

Fluent in English, strong written communication skills.

Marketing Campaigns: Experience with tools such as HubSpot, Mailchimp, or Mailgun. Support Tools:

Familiarity with support platforms like Intercom

Data Management: Competence in list preparation and basic Excel.