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We’re hiring a customer service representative with strong technical skills to handle a very small number of customer requests. We’ve worked hard to improve the customer experience, and over time we’ve significantly reduced the amount of customer support we need. Responding to customer emails requires only about five hours per week.
Your responsibilities would be to check your email twice a day (Monday through Friday) for about 30 minutes each time—once in the morning and once in the afternoon or evening. Most customer requests come through email; there are only about one or two phone calls per month.
The main duties of this role include:
- Answering a few emails well each day
- Reproducing bugs and documenting issues for the development team
- Sharing customer feedback and usability concerns
This is a 1099 contract role with a flat rate of $800 per month. It’s a great fit for someone looking for a very part-time commitment in addition to other work, or for someone who wants meaningful, purposeful work.
We’d like to hire you if you:
- Are comfortable with technology (we sell a web app)
- Want a flexible role that fits your lifestyle
- Enjoy helping customers solve problems
- Speak English as your first language and live in North or South America
- Get along with others—visit our About Us page to learn about the team you’d be joining
My company is called Custody X Change. I’ve been building the business since 2004. We sell a web application that creates child custody schedules and parenting plans. It also helps families make difficult decisions after divorce or separation, and it supports communication between two parents who may not get along as well anymore. By reducing conflict, it also helps families save a lot of money in legal fees.
If you want to help people use a genuinely helpful product and join a small, distributed team, we should talk.
To apply, complete the application here: forms.gle/qzunag9bzbuhg3rba
Thanks,
Ben
Ben
P.S. We want everyone who works here to be happy. You’ll be assessed based on results, not anything else.
Apply info ->
To apply for this job, please visit the application page
