About the Role
At Sesame, we’re working to build a better, more accessible healthcare experience—and our support team plays a major role in making that happen. Sesame is the first healthcare marketplace, connecting thousands of providers across all 50 states directly with American consumers looking for high-quality, convenient care at half the typical price. We removed what often makes healthcare unnecessarily complicated—such as third-party fees, rising deductibles, unclear billing, and long wait times—and replaced it with a model where patients pay much less for the same doctors they would see through insurance. We call it “Half-Price Health Care.”

As a Customer Service Representative II, you’ll be at the front lines, helping both patients and providers navigate their care with confidence. You’ll handle a variety of operational and support tasks, manage customer escalations, and act as a link between customers, internal teams, and external partners—ensuring everything runs smoothly and issues are resolved quickly and thoughtfully.

This position is ideal for someone who is detail-oriented, proactive, and genuinely cares about improving the customer experience. You’re not just here to complete tasks—you’re here to make things better and elevate how customers are served.

Responsibilities
What You’ll Do
– Assist patients and providers by resolving care-related issues with clarity and efficiency
– Handle daily operational work using internal tools and workflows
– Stay organized, keep work moving, and see tasks through from start to finish
– Spot recurring problems or patterns and share them with your team
– Help investigate and resolve issues, both independently and with support
– Work with teammates and cross-functional partners to improve the customer experience
– Support Customer Service management and take ownership of special projects as needed
– Share ideas and feedback to help improve our processes and systems

Requirements
What We’re Looking For
– 1–2 years of experience in support, operations, or a customer-facing role
– Healthcare experience, especially telehealth, is preferred
– Experience handling billing-related issues is preferred
– Familiarity with tools such as Stripe and Zendesk is highly preferred
– Strong attention to detail and the ability to manage multiple tasks effectively
– A thoughtful, solutions-focused approach to problem-solving
– Clear, empathetic communication skills, including strong phone presence
– Comfort working with tools, systems, and structured workflows
– A proactive mindset—you take initiative without needing to be asked

Ideal Candidate
What Success Looks Like
– You consistently deliver accurate, high-quality work
– You take ownership of your responsibilities and follow through
– You identify issues early and help drive solutions
– You contribute positively to your team and to the customer experience
– You proactively follow up and go the extra mile
– You’re always looking for ways to improve how things are done

Sesame Benefits
Why Join Sesame?
– Be part of a mission-driven team improving access to healthcare
– Work in a collaborative, supportive environment
– Develop your skills and grow into greater responsibility over time
– Make a meaningful impact on the patient and provider experience
– Receive a full benefits package, including health insurance and paid time off

$21–$23 per hour

We may use artificial intelligence (AI) tools to assist with parts of the hiring process, such as reviewing applications, analyzing resumes, or evaluating responses. These tools support our recruitment team but do not replace human judgment. Final hiring decisions are made by people. If you’d like more information about how your data is processed, please contact us.