Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. Trusted by more than 280 million people across 100+ countries, Binance delivers industry-leading security, transparency of user funds, fast trading performance, deep liquidity, and a wide range of digital-asset products. Its services span trading, finance, education, research, payments, institutional offerings, Web3 features, and more. By using digital assets and blockchain technology, Binance builds an inclusive financial ecosystem that supports freedom of money and improves financial access worldwide.

Join Binance’s Customer Service team and contribute to a client-focused role where providing exceptional support is the top priority. We aim to offer users high-quality assistance with quick response times and accurate information. Support is delivered through ticketing systems and live chat, including handling customer questions and complaints and managing identity verification for our industry-leading cryptocurrency exchange platform. We’re looking for empathetic, communicative, and solution-oriented individuals who can advocate for customers and capture valuable feedback. Join us to help maintain outstanding service standards and high customer satisfaction.

Responsibilities:
– Handle high volumes of live chat and other online tools
– Provide accurate, valid, and comprehensive information
– Follow communication procedures, guidelines, and policies
– Assist other business units with customer liaison and document customer requests accurately
– Manage complaints, provide appropriate solutions within set timeframes, and follow up to ensure resolution
– Go the extra mile to engage customers

Requirements:
– Minimum 1 year of customer service experience, preferably in finance or e-commerce
– Bachelor’s degree or higher
– Bilingual proficiency in English and Hindi is required to communicate effectively with international partners and stakeholders
– Cross-functional support experience is a plus
– Strong honesty and integrity; proactive, detail-oriented, and responsible with a team mindset
– Ability to work under pressure, strong communication skills, and a drive to exceed expectations
– Passion for customer service and willingness to work different shifts
– Positive interest in the crypto industry

Why Binance:
– Help shape the future with the world’s leading blockchain ecosystem
– Work with top-tier talent in a user-focused global organization with a flat structure
– Tackle distinctive, fast-moving projects with independence in an innovative environment
– Succeed in a results-driven workplace with opportunities for career growth and continuous learning
– Competitive salary and company benefits
– Work-from-home options (may vary depending on the business team and role)

Binance is an equal opportunity employer. We believe that a diverse workforce is essential to our success.

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