Salary
$80,000 per year plus bonus
This role starts at a base salary of $80,000 per year, with additional bonus compensation tied to NRR performance.

Powering Trade for the Emerging Cannabis Industry
Distru is the top ERP platform in the cannabis space, with $8B in sales processed through our system. We are a fully remote, global team building software that streamlines the cannabis supply chain. Many leading cannabis brands and distributors across the U.S. rely on our platform to run their operations and remain compliant. We take great pride in our culture and maintain a 4.8/5 rating on Glassdoor because we genuinely prioritize our people. We are stable, profitable, and investing heavily in new product lines. Our investors include Felicis Ventures, Global Founders Capital, Poseidon Asset Management, and Village Global, who have backed companies like Shopify, Cruise, HelloFresh, Facebook, Slack, and Opendoor.

Our Team Culture
Instead of us defining it, you can hear directly from the team about our culture.

About the Opportunity
We are a self-driven team with no ego, committed to continuous learning, and motivated by the gratitude we receive from customers, such as:
“I can’t praise Distru enough; it’s far better than any platform I’ve used. Thank you for your persistence and for giving us the right tools.”

In this role, you will work closely with the customer success team and ensure our customers can fully leverage Distru to stay compliant and efficient. You are passionate about helping others, focused on customer success, skilled at building strong relationships, organized, and energized by working with a positive team. You’re excited to help Distru customers grow their businesses in a rapidly evolving industry.

Along with competitive pay and equity, we will actively support your career development and growth. We continually learn and tackle real challenges facing the cannabis industry—its success truly matters.

This position is fully remote and full-time.

Things You May Work On
• Guide customers through onboarding, ensuring they understand the platform and achieve their goals
• Manage a portfolio of customers, driving growth, satisfaction, and retention
• Communicate with customers daily, addressing questions and directing them to the right solutions
• Maintain accurate customer data in our system
• Stay updated on product changes and understand their impact
• Manage accounts to maximize revenue and delivered value
• Analyze customer workflows to identify bottlenecks and recommend effective solutions
• Encourage adoption of new features and workflows
• Provide actionable product feedback
• Improve customer training using new tools and strategies
• Maintain professionalism and build positive rapport with every interaction
• Collaborate with customer success, engineering, product, and sales teams

Desired Experience
• Strong desire to learn and support cannabis industry operations
• 2+ years in cannabis or related fields like supply chain, wine/beer, or ERP (a major plus)
• Experience teaching others to use tools or understand concepts
• Solution-oriented problem solving
• Experience managing customer or peer relationships
• Curiosity about our customers and their business models
• Excellent organizational, presentation, verbal, and written communication skills

Preferred but not required:
• Experience with ERP, supply chain, SaaS, or cannabis tech
• Proven success managing client relationships or technical projects
• Worked with product or engineering teams to prioritize customer needs
• Financial experience or close collaboration with a CFO
• Enterprise-level onboarding experience
• Managed and grown a book of business
• Experience with multi-step onboarding processes

Benefits
• Fully remote work environment with team members across four continents
• Competitive medical, dental, and vision plans for employees and dependents
• 18 days of PTO plus 11 holidays; sick days are separate
• Competitive compensation structure

Once you join Distru, our goal is to empower you to deliver high-quality service you’re proud of. We operate as a lean startup and want everyone to feel their contributions directly impact our product and company growth. You’ll work closely with the founding team during an exciting stage of rapid expansion.

Distru is built on mutual respect and trust, welcoming people of all backgrounds and identities. We believe diversity and inclusion are essential to our success, and we actively work to recruit, develop, and retain exceptional people from diverse talent pools worldwide.