DESCRIPTION
Help Scout is hiring a quality assistance engineer to help ensure our products provide an excellent customer experience. We build our products with engineer-led unit tests and functional tests, as well as extensive dogfooding and internal testing throughout the company.
As our first full-time QA engineer on our flagship Help Desk application, you are responsible for test plan development, execution and analysis across several major new initiatives. For this project you’ll be joining the Help Scout Web team of five engineers and working on an application used by over 6,000 (and growing!) companies around the world.
About the Role
The engineering team now has about twenty people, with five of them working full-time on our web application. You will be working hard with them to perform exploratory testing, build effective test plans, execute them efficiently, and deliver a great product to our customers.
A separate group of engineers works on several APIs consumed by both the web and mobile apps. Your test plans will need to cover the complete end-to-end application behavior exposed to the user.
About You
You love breaking things and running down what exactly failed. When you find a bug that’s hard to reproduce, you continue to test around the area to get to the root of a reproducible failure.
You are technical. You are comfortable using SSH, gathering logs, performing SQL queries, and automating the mundane.
You are an excellent writer and can effortlessly summarize an issue, steps to reproduce, and indicate all relevant details. You enjoy decomposing a large product into carefully considered test plans that maximize coverage vs time to test.
You are the go-to person for any applications you test and thrive gaining a deep understanding of the application. You seek out the major cow paths and important edge cases through research and close team collaboration.
You know the in’s and out’s of testing both iOS and web applications. You are familiar with tools that assist in bug capture, diagnosis, simulation and the limits of these tools.
You stay up-to-date on the latest QA techniques and can provide insightful advice about what does and doesn’t work to ensure quality over the long term.
You believe remote teams are the future of work, or are at least excited about the idea. You have experience working with remote teams or can adjust your work/management style to be remote-friendly.
