Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview

As our Provider Relations Specialist, you will play a key role in the day-to-day operations of the Amwell Medical Group and will be responsible for deepening our professional relationships with a wide variety of clinicians. The successful candidate will be engaging and effective in communications and detail oriented with a focus on accuracy and quality. You will act as a subject matter expert and be the go-to person for questions and provider escalations. Additionally, you will be the liaison between our internal operations team and the providers.

This individual will work closely with our Amwell Medical Group Clinicians and the Amwell Clinical Services Team.

Core Responsibilities

• Monitors and responds to cases in the Provider Relations ticketing queue.

• Acts as the team’s first line of defense for provider needs.

• Coordinates outreach initiatives based on working with the internal operations team.

• Updates the provider community site content and promotes use of the site.

• Conducts auditing and reporting for new and existing projects.

• Advocates and acts a liaison for providers across internal teams.

• Streamlines internal processes to make them increasingly efficient.

• Ad hoc requests as needed.

Qualifications

• 1-3 years of experience with clinician relationships as part of a team.

• Bachelor’s degree or commensurate experience

• Strong interpersonal and communications ability, including strong writing skills.

• Strong customer service orientation and the ability to interact with diverse groups.

• Strong decision making and problem-solving abilities.

• Strong time management and organizational skills

• Adaptability in a fast-paced environment

• Fast learner, ready to jump right in with little direction and a keen attention to detail.

• Proficient in all basic computer functions and programs, including Microsoft Office Suite

• A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment.

• Strong understanding of basic computer functions

• Healthcare experience desired

Additional information

Your Team

The Amwell Medical Group (AMG) is a physician-owned and operated medical practice that serves the majority of Amwell’s clients. AMG is dedicated to the practice of telehealth, delivering high-quality healthcare to patients on a secure, HIPAA compliant, video-based platform. In addition to urgent care, AMG also manages a national behavioral health practice, which includes therapy and psychiatry, programs in sleep medicine and women’s health, as well as a nutrition practice staffed by registered dieticians and a breastfeeding support practice. The Amwell Medical Group practices across all 50 states – 24 hours/day, 365 days/year and has thousands of active providers.

Working at Amwell

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars – our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are! Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)

• 401K match

• Competitive healthcare, dental and vision insurance plans

• Paid Parental Leave (Maternity and Paternity leave)

• Employee Stock Purchase Program

• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program

• Free Subscription to the Calm App

• Tuition Assistance Program

• Pet Insurance

$70,000 — $120,000/year