Sprinto is a leading platform that automates information security compliance. By raising the standard for information security, Sprinto helps ensure compliance, strong operational practices, and the confidence businesses need to grow and scale. We have a team of 300+ employees, supporting 2,000+ customers across 75+ countries. Backed by top investment firms Accel, Elevation, and Blume, we’ve raised $32M in funding, including our latest Series B round.

As we continue to grow, delivering consistent, measurable, and delightful customer experiences across onboarding, adoption, and retention is essential to our success.

We’re looking for a Program Manager to own the customer lifecycle program for our “Launch” segment. This role focuses on improving onboarding throughput and speeding up time-to-value through strong program governance and effective operational execution.

**About the Role**
This position sits within our **Strategy & Operations** team and serves as a co-owner for the “Launch” segment, which represents an early-stage customer cohort within our customer base. You’ll work closely with the **CX team** and collaborate cross-functionally with Sales, Product, and Marketing to design and continuously refine customer journeys from onboarding through renewal.

This is a high-visibility, high-impact role for someone who thrives in ambiguous environments—creating structure, aligning multiple teams, and driving performance through process, data, and systems.

**What You’ll Do**
– **Design** onboarding journeys, engagement cadences, and retention interventions to accelerate time-to-value and improve early-stage customer engagement.
– **Build** standardized playbooks for onboarding, adoption, and value realization across customer types to ensure scalable, consistent execution.
– **Implement** lifecycle programs with partners across CX, Product, and RevOps, including adoption plans, documentation, and training.
– **Track** key lifecycle KPIs such as onboarding completion time, time-to-value, expansion rate, retention, and customer health scores.
– **Run** weekly operating rhythms (reviews, retrospectives, and stand-ups) to drive accountability and cross-functional progress.
– **Experiment** with A/B tests and workflow variations to improve activation, engagement, and retention outcomes.
– **Troubleshoot** process gaps, tool misalignment, and handoff issues through root-cause analysis.
– **Collaborate** with RevOps, CX, and Product stakeholders to ensure clean data flows, aligned metrics, and automation of key lifecycle steps.

**What We’re Looking For**
– 4–6 years of experience in a business role, including at least 3 years in program management or strategy & operations.
– Strong preference for candidates with experience in SaaS, consulting, or operations-heavy environments (e.g., marketplaces, logistics, quick commerce, fintech, B2B services).
– Familiarity with Customer Success and Account Management is a plus.
– Strong understanding of customer lifecycle metrics and funnel-based thinking.
– Proven ability to build scalable operational playbooks and roll them out across cross-functional teams.
– Excellent data skills, including advanced use of spreadsheets and dashboards, and comfort working with BI teams/tools (e.g., Metabase, Looker, Tableau).
– Some familiarity with workflow automation tools is a plus (e.g., Zapier, n8n).
– Strong written and verbal communication skills.
– A clear, structured problem-solver with a bias for action and strong ownership of execution.
– A collaborative mindset with the ability to influence and work across GTM, Success, Support, and Product teams.

**Why Sprinto?**
This is a rare chance to own a major business opportunity at a critical point in Sprinto’s growth. You’ll have the opportunity to build processes from scratch, roll them out at scale, and continuously improve how we deliver value to our customers. If you enjoy bringing clarity to complexity and driving cross-functional impact, this role is for you.