New Relic Product Manager – Infrastructure Products Team San Francisco, CA
Are you a seasoned Product Manager? Are you ready to be part of a fast-paced, growing software company, and one that’s disrupting a multi-billion dollar industry? If so, read on!
We are the only multi-platform, SaaS-native web application performance management company. We thrive on providing solutions and tools that help developers and DevOps teams monitor, troubleshoot, and optimize the performance of their web and mobile applications. And, we are having a ton of fun doing great work.
We are looking for a Product Manager with a mix of real software skills and business savvy. At New Relic, you will be a core leader in the team responsible for driving product strategy and vision, relations with customers and our partner ecosystem, working with Engineering to deliver breakthrough products, and growing the business in partnership with Marketing, Sales, and Customer Success teams.
Key responsibilities:
Develop the overallproduct strategy, informed by customer and market insights, competitive pressures, technical capability, and internal initiatives/assets – and use it to align and energize key stakeholders and team members responsible for the overall business.
In collaboration with Engineering, define a detailed, rolling 4-quarterproduct roadmapbased on the product strategy and drive the alignment of key releases to deliver on the roadmap; adjust the roadmap as needed based on key metrics, market forces, and changes in execution resources.
Lead the businessduring the full product lifecycle – from requirements definition, to delivery, to end of life – collaborating with other teams across the company, including Engineering, UX, QA, Ops, Support, and Marketing and Sales counterparts. Communicate a clear set of business priorities and customer imperatives at all times and actively work with the extended team to drive key trade-off decisions.
Establishbusiness metricsand key customer/market research questions and work with market research (or build your own process) to gatherkey customer insightsto inform optimization or new product development. Maintain an active view of key competitors and their anticipated next moves. Deeply engage other parts of the team in this process.
Collaborate with Sales Management, Marketing, Finance, and other relevant teams to provide the market context and key drivers that feed therevenue forecastand longer-term outlook and TAM. Actively engage and solve for business limiters within your control and relentlessly pursue accelerants.
Meticulously think through every aspect of the overallcustomer experience, putting users’ needs first in the definition of requirements. Continuously seek improvements to the customer experience working with the UX and Engineering team to better drive the business and/or key metrics.
Serve askey spokespersonfor the business, delivering clear, compelling communications up and across New Relic and outside the company to position your product for success and garner any support required to successfully execute the business. Actively support Go to Market and ongoing marketing activities in partnership with PMMs and the Sales team.
