We are looking for an organized, detail-oriented Product Designer to join our growing, distributed team at Coforma.

Product design at Coforma serves as the bridge between research and delivery. We work towards business goals as well as user needs using scalable design systems. We provide value to clients and users by designing holistic, inclusive experiences while supporting agile development with iterative design.

As a Product Designer at Coforma, you’ll join a team dedicated to elevating the user experience of essential services and products in collaboration with our clients and other partners. In this role you’ll execute high-quality design deliverables against well-known problems, typically under the direction of a more senior team member. At this level, you are comfortable navigating some organizational and project ambiguity and may be tasked with leading the client through exercises, showcasing work, and will be expected to demonstrate professionalism to lower levels. You execute design strategies to meet client needs, leveraging customer/user and business insights to create plans and roadmaps for creating desirable solutions, as well as means of success measurement.

If you’re passionate about improving lives through digital products and services, then Coforma is a great company for you.

$117,420 to $143,170 Annual Salary + Benefits + Growth Potential

Placement within this range will be based on the competency level of the candidate. An offer will be made at one of the following tiers:

Tier 1: $117,420 — Meets minimum qualification/experience requirements. Beyond onboarding, will need additional guidance and training to perform key responsibilities of the role.

Tier 2: $130,810 — Experienced and fully-competent. Beyond onboarding, can independently perform key responsibilities of the role.

Tier 3: $143,170 — Highly-experienced and can perform all responsibilities of the role at a higher level than expected once onboarding is completed.

To honor our company-wide equitable pay system, the posted salary range and corresponding tier salaries are non-negotiable.

The job posting for this role is scheduled to close at 5:00pm ET on Monday, December 16, 2024. Depending on the number of applications received, the application window may close earlier than scheduled to ensure that we can thoughtfully review and respond to each submission.

This is a US-based remote position open to applicants in the states listed below. Some travel will be required.

Note: to ensure we remain compliant with all state, county, and local employment and tax regulations, applicants must currently reside in one of the following states to be considered for employment with Coforma. This list will be updated periodically as our PeopleOps team works to open up hiring in additional states.

∙ Arizona

∙ California

∙ District of Columbia

∙ Florida

∙ Georgia

∙ Idaho

∙ Illinois

∙ Maine

∙ Maryland

∙ Massachusetts

∙ Montana

∙ Nevada

∙ New Jersey

∙ New York

∙ North Carolina

∙ Oregon

∙ South Carolina

∙ Tennessee

∙ Texas

∙ Virginia

∙ Washington

∙ Wisconsin

What You’ll Do (Responsibilities)

• Collaborating closely with your research, design, product, and development teammates, you’ll efficiently create accessible, sophisticated, high-quality, and usable designs that solve problems and meet user needs. Often working under the guidance of a design lead, you’ll primarily focus on creating high-quality product design deliverables for our clients, from discovery through optimization and hand-off. You will:
• Develop, execute, and iterate on product design deliverables, often in collaboration with other design disciplines such as design research, UX design, content design, and visual design
• Design exceptional products from start to finish, participating in all phases of design, from definition to development and optimization
• Iterate actively with prototypes at all levels of design fidelity, informed by user research and testing, market trends, and business goals
• Communicate and share often in written, verbal, and visual forms to create alignment and move the work toward implementation
• Present work—internally and to clients—communicating the why, the what, and the how of your insights and recommendations
• Utilize and contribute to design systems
• Collaborate regularly with accessibility specialists and engineers to ship high-quality experiences
• Contribute to the product design practice through knowledge sharing, participation in critiques, and giving and receiving craft guidance
• Build and maintain stakeholder, team, and participant relationships proactively and responsively
• Seek, promote, and model a highly collaborative, responsible, and ethical culture through your individual actions

Who You Are (Requirements)

• Minimum of 4 years of experience in a product design role—preferably working on a cross- or multi-functional team—in which you participated in projects from discovery through launch and worked with project leadership to develop and execute end-to-end product design
• Ability to communicate clearly in writing and orally (whether verbally or through assistive technologies/aids) to increase transparency
• Able to integrate feedback, validate, and iterate on our products while being mindful of our customers, contributors, and insights gleaned by our support teams
• Experience creating designs, from concept through non-code prototypes, with modern programs
• A keenness for identifying user needs, defining clear solutions, and delivering those through detailed design
• Proficiency crafting or altering quality artifacts, including archetypes, journey maps, user and task flows, wireframes, sitemaps, and clickable prototypes, all with limited support
• The flexibility to design in low and high fidelity
• Experience with interaction design, usability, and accessibility
• Strong visual design skills
• The ability to help plan and execute design research sessions or workshops
• The ability to use qualitative and quantitative data to inform your designs and recommendations
• Discernment and experience to select the most efficient and responsible process and tool for the job at hand

Preferred Qualifications and Experience

• 2+ years experience working on a remote team or remote freelancing
• Prior professional services, civic tech, government and/or federal consulting experience
• Experience writing or editing requirements for government proposals
• The ideal applicant will be comfortable in a fast-paced environment, flexible, innovative, and attentive to detail
• Experience conducting remote-only research
• Veteran of the United States Armed Forces

Other

• Internet: Will prioritize and maintain access to strong, reliable internet for the remote nature of our work, except when on vacation or holiday.
• Security: Will keep the highest security practices to ensure privacy and security of Coforma and client information given the nature of our work, even when on vacation.
• Travel Flexibility: On request and with advanced notice, will attend in-person events such as meetings, workshops, and trainings as assigned for projects that require it.
• Brand Representation: Will represent Coforma professionally and sincerely, modeling our Company Values in all interactions.

We Don’t Care About

• Whether or not you have a degree of any kind
• Whether your educational major, if you had one, is related to this role
• Whether or not you have GitHub contributions
• Whether or not you have worked at a well-recognized company
• Whether you’re sure that you check every single box perfectly

We Do Care About

• Your passions, professional or otherwise
• Your well-informed opinions about design, technology, teams, and process
• You

$117,420 – $143,170 a year

The salary range for this position is $117,420 to $143,170 per year, in line with our company-wide equitable pay scale.

Placement within this range will be based on the competency level of the candidate. An offer will be made at one of the following tiers:

Tier 1: $117,420 — Meets minimum qualification/experience requirements. Beyond onboarding, will need additional guidance and training to perform key responsibilities of the role.

Tier 2: $130,810 — Experienced and fully-competent. Beyond onboarding, can independently perform key responsibilities of the role.

Tier 3: $143,170 — Highly-experienced and can perform all responsibilities of the role at a higher level than expected once onboarding is completed.

To honor our company-wide equitable pay system, the posted salary range and corresponding tier salaries are non-negotiable.

We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S.

Due to the nature of our work with the federal government, this role is required to work from the contiguous United States.

We’re Coforma

The stress of job searching can make you wonder if you’re enough. Studies have even shown that women and people of color are less likely to apply for jobs when they don’t meet every qualification. We believe that you ARE enough, and that it’s okay not to meet every requirement. We’re building a culture that’s authentic, inclusive, and diverse. If you’re excited to work with us but not sure you check every box, apply anyway! You may be just right for this role or another one.

About Us

We use creativity to get results for clients and the communities they serve.

We’ve honed a modern, agile, user-centered approach that elevates human needs through thoughtfully-designed systems and products.

From connecting families in crisis at the US border to improving the way governments consume COVID-19 mobility data through a more accessible and user-friendly tool, we’re dedicated to improving people’s lives through thoughtful technology products and services. Together. Our cross-functional team works closely with each other and with our government, nonprofit, and commercial partners to research, design, and build better products and services.

Coforma employs over 150 talented creators. Our leadership has decades of experience in improving government digital services from a civic service mindset, and a strong record of developing innovative technology solutions for government, enterprise, and nonprofits.

We thoughtfully integrate design into product development. We are experts in leading the design and development of products to meet business goals, build alignment, and deliver value through technically feasible and iterative design activities.

Business objectives and human beings are at the center of our work. We work very closely and collaboratively with our partners, from solicitation through to delivery, to ensure that the solution provides a high level of value to the business. Accessibility is never overlooked in our work, and our iterative approach validates the utility and delight of the final product.

Benefits

In addition to the many perks that come with our remote-first company and culture, we offer numerous benefits to eligible employees. Some of those include:

• Unlimited paid time off along with paid holidays

• Medical, dental, and vision coverage

• A 401(k) plan with an employer match

• Internet, phone, and home office stipends

• A professional development fund along with numerous growth opportunities

You can learn more on our website at https://coforma.io/careers.

Equal Opportunity & Inclusive Workplace

Coforma is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, national origin, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factors that are protected from employment discrimination under federal law.

We are committed to ensuring accessibility and equal opportunity and offering reasonable accommodations to those with disabilities. We adhere to the guidelines set forth by the Americans with Disabilities Act and all relevant federal, state, and local laws concerning disability discrimination and accommodation. To request a reasonable accommodation for the application or interview process, please email talentops@coforma.io

About Public Trust and Other Background Investigations

Due to the nature of our client and project work, most roles may require a National Agency Check and Inquiries (NACI), Moderate Background Investigation (MBI), Background Investigation (BI) or other relevant investigations as needed. Additional information regarding background evaluations or investigations can be found on the U. S. Office of Personnel Management website (https://www.opm.gov).