Summary

PHP runs a lot of what we do here at Help Scout. It drives most new features, integrations and all our back-end admin tools. We have ambitious plans for the future and are looking for customer-driven engineers to help us craft a wonderful product experience. You’ll be joining three other senior level engineers on our Platform team to create software used by over 4,000 (and growing!) companies around the world.

Tools We Use

• PHP – the test-driven, object-oriented kind

• Backbone.js, Marionette and jQuery

• Nodejs

• RabbitMQ

• Java (APIs)

• MySQL and MongoDB

• Git + Github

• AWS

About the Role

• The engineering team currently has about fourteen people, three of whom will be your teammates on the Platform team. On a typical day you may help a customer with an issue, add a feature to our back-end admin tool or start work on a third party integration.

• The Help Scout front-end is built with Backbone.js and Marionette, so you’ll be writing JavaScript as well. Building something new usually involves pulling in data from a Java API endpoint, creating a PHP passthrough and implementing the front-end components in JavaScript.

• Your team works in two-week sprints and communicates mostly via Slack. When you finish a project and send a pull request, your teammates review the code and test cases (often over a screen-sharing session) before pushing to production. You’ll work autonomously for the most part and we trust you to get work done when/where you can be productive.

• The Platform team is the first line of engineering support when a question can’t be answered by our in-house support team. We’ll get you up-to-speed with engineering support so you can help us craft a customer experience that’s always getting better.