At PointClickCare, our mission is simple: help providers deliver exceptional care—and it begins with our people. As a leading, founder-led, privately held health tech company, we empower our employees to break new ground, innovate, and help shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform supports more than 30,000 provider organizations and makes a real difference in millions of lives. We also reinvest a significant portion of our revenue into research and development, giving our teams the resources to innovate and create lasting impact. Recognized by Forbes as a top private cloud company and honored with one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our employees to design a smarter healthcare future—human-first and accelerated by AI to drive meaningful, long-term change. Our teams use AI to enhance creativity, productivity, and thoughtful decision-making. By integrating AI tools into everyday workflows, collaboration improves, outcomes get better, and everyone gains the skills needed to maximize their impact. This starts with our hiring approach, where we seek out AI expertise aligned with our mission, and continues through ongoing investment in training and development throughout each employee’s journey.

Join us in redefining healthcare so it doesn’t just survive—it thrives. Learn more about PointClickCare at Life at PointClickCare, and connect with us on Glassdoor and LinkedIn.

**Office travel expectations**
**For remote roles:** If this role is remote, you may be required to travel to and from the Mississauga and/or Salt Lake City office for in-office events. This may include onboarding, team events, and semi-annual and annual team meetings, among others.
**For hybrid roles:** If this role is hybrid, you are expected to live within commuting distance of the office/location listed in the job posting. This includes, but is not limited to, weekly/bi-weekly/monthly in-office events with your specific team. This is required for the role.

**Position Summary:**
Reporting to the Payroll Manager, the Payroll Specialist plays a key role in supporting a workforce of more than 1,100 employees in the United States. The position is responsible for processing and reviewing semi-monthly and bi-weekly payroll and ensuring compliance with company policies and applicable legislation.

The Payroll Specialist serves as a subject matter expert for payroll processes and procedures. The role focuses on administering payroll procedures and assisting other departments when needed. It also acts as a point of contact for employee questions and concerns related to payroll issues. The role requires full-cycle payroll experience with Dayforce (Ceridian), the ability to multitask, and the capability to work independently. Integrity, strong attention to detail, and excellent time management are essential.

**Key Responsibilities:**
– Prepare and process full-cycle payroll and related activities in accordance with company and regulatory requirements.
– Handle irregular payments such as annual bonuses, leave top-ups, salary continuance, commissions, bonuses, termination payments, and overtime/on-call time entries.
– Audit employee timecards for accuracy and completeness in the time and attendance module.
– Manage garnishments and employment verification requests as required.
– Administer and reconcile employee benefit deductions and employer contributions in Dayforce.
– Prepare and upload 401(k) and HSA contribution files and record journal entries.
– Communicate payroll schedules and deadlines across departments to support payroll inputs.
– Assist with preparation of W-2s and annual reconciliations.
– Support internal and external audits, including government and third-party external payroll audit requirements.
– Maintain and update payroll documentation for all workflow and system procedures needed to support U.S. payroll.
– Resolve employee payroll questions by researching policies and procedures and providing timely answers and solutions.
– Provide feedback and suggestions for process improvements to increase efficiency and support continuous improvement.

**Required Experience:**
– Minimum 3 years of related experience administering full-cycle payroll.
– Minimum 1 year of recent Dayforce (Ceridian) experience.
– Knowledge of payroll practices and U.S. legislation.
– Intermediate Excel skills.
– Highly organized and detail-oriented, able to set priorities and meet tight deadlines.
– Customer-service mindset with strong verbal and written communication skills.
– Ability to work independently and as part of a team.
– Ability to handle confidential information ethically and professionally.
– Post-secondary education or equivalent business experience.
– Payroll Professional designation.

**Salary: $74,000 – $82,000 per year**

At PointClickCare, base salary is part of a broader total rewards package. The U.S. base salary range for this position is $74,000–$82,000 plus bonus and benefits (non-overtime eligible). Salary ranges are determined by job and level. The range shown reflects the target for new hire salaries across all U.S. locations. Within the range, compensation is based on job-related skills and knowledge, relevant experience (including professional and lived experience), and/or work location. Your recruiter can provide more details about the total rewards package during the hiring process.

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**PointClickCare Benefits & Perks:**
Benefits starting Day 1, including retirement plan matching, flexible paid time off, wellness programs and resources, parental and caregiver leave, fertility and adoption support, continuous development support, an employee assistance program, allyship and inclusion communities, employee recognition, and more.

PointClickCare is an equal opportunity employer and is committed to preventing discrimination and harassment based on protected characteristics, including race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other legally protected basis. We welcome and encourage applications from people with disabilities. Accommodations are available upon request during the selection process—please contact recruitment@pointclickcare.com if you require accommodations. As part of our commitment to a streamlined and fair hiring process, PointClickCare uses AI tools to support candidate screening and assessment.

When you apply, your information is processed and stored with Lever in accordance with Lever’s Privacy Policy. We use this information to assess your candidacy for the role. We may also retain this information and use it for future positions you apply for—or for roles we believe may be relevant based on your background. When there is no ongoing legitimate business need to process your information, we will delete or anonymize it. For questions about how PointClickCare uses or processes your information, or to request access, correction, or deletion, contact our human resources team at recruitment@pointclickcare.com.

PointClickCare is committed to information security. By applying to this position, if hired, you agree to follow our information security policies and procedures and to make every effort to protect confidential and/or sensitive information.