HR/Payroll Software Customer Support Specialist

Location: Remote / Home Office
Type: Full Time (8:30am – 5:00pm EST)
Compensation: $10–35 per hour, based on experience
Openings: 2 positions available

About Us

Blue Bison Software Ltd. is a leading provider of innovative HR and payroll solutions across Bermuda and the Caribbean. Our technology helps businesses streamline HR and payroll processes, while our dedicated team delivers exceptional client service. We are passionate about helping our clients succeed, and we foster a culture that values expertise, collaboration, and growth.

Position Overview

We are looking for a motivated and detail-oriented HR/Payroll Software Customer Support Specialist to join our team. In this client-facing role, you will be the first point of contact for support inquiries—helping clients resolve issues, maximize their use of our software, and ensure a seamless experience.

If you enjoy problem-solving, have a strong understanding of payroll processes, and take pride in delivering excellent customer service, we’d love to hear from you.

Key Responsibilities

• Provide technical and functional support for clients using our HR/payroll software.

• Troubleshoot and resolve issues related to payroll, employee records, and reporting.

• Educate clients on system features, updates, and best practices.

• Collaborate with internal teams (development, QA, etc.) to escalate and resolve complex cases.

• Maintain accurate and detailed records of client interactions and solutions.

• Assist with implementations, including data migration and client onboarding.

• Stay informed on payroll legislation, HR industry trends, and product updates.

Required Skills & Qualifications

• 1–3 years of proven experience in HR/payroll software support.

• Strong knowledge of payroll processes, compliance, and regulations.

• Excellent troubleshooting and problem-solving skills.

• Clear and professional communication skills, both verbal and written.

• Ability to manage multiple cases with accuracy and efficiency.

• A team player with a customer-first mindset.

Preferred Qualifications

• Professional certification in HR/payroll (e.g., CPP, SHRM-CP).

• Experience with Blue Bison or similar HR/payroll platforms (ADP, Workday, PeopleSoft, HR Plus, BambooHR, etc.).

What We Offer

• Competitive hourly compensation.

• Opportunities for professional growth and career advancement.

• A supportive, inclusive, and collaborative workplace culture.

• Ongoing training to keep your skills sharp and up to date with the latest HR/payroll technology.