**Title – Optometrist / Senior Optometrist**

**Reporting to – Store Manager**

**Skip Level – Area Operations Manager**

**About Lenskart**
With the mission of giving India better vision, Lenskart.com is India’s fastest-growing eyewear company. Lenskart offers prescription eyewear, branded contact lenses, and sunglasses—each tailored to customers’ eye power. Supported by IDG Ventures, Unilazer Ventures, and TPG Capital, Lenskart has rapidly expanded its range of services.

**About the Role**
The Optometrist role at Lenskart is different from competing brands. It is not limited to eye check-ups; it also includes sales as a critical performance requirement. The role combines technical expertise through eye examinations, dispensing, and diagnosis, along with product sales, stocktaking, and execution of SOPs to deliver an outstanding customer experience.

**Experience / Responsibilities**
– Customer focus: Drive Net Promoter Score
– Welcome all walk-in customers and guide them to the clinic to promote free eye check-ups
– Support stocktakes, maintain store standards, and handle daily operational tasks to ensure a great customer shopping experience
– Understand the POS system to ensure transactions are processed accurately and efficiently
– Stay committed to customer satisfaction by addressing and resolving customer concerns
– Perform eye check-ups and dispensing
– Follow Lenskart’s 12-step optometry process during eye examinations
– Clearly communicate the prescription and educate customers on single vision and progressive lenses, recommending suitable lenses and/or frames
– Conduct a quality check of lenses fitted before handing products to customers
– Product recommendation and selection guidance based on customer preferences
– Identify customer needs (including unspoken needs) by asking relevant questions and choosing the right time to pitch recommended solutions
– Achieve sales targets and maintain compliance with SOPs
– Meet assigned targets for sales, eye-test conversion, returns, and follow all SOPs
– After the sale, coordinate with customers for product pick-up after receiving communication from the warehouse; for returns, understand the reason and work to resolve the issue to help control return rates
– Store upkeep and maintenance: Maintain the store per Lenskart standards, regularly clean frames and equipment, and ensure there is no deviation from SOPs
– Ensure security of all Lenskart equipment and prevent stock shortages or product damage in-store

**Personal Attributes & Competencies**
– Minimum qualification: Diploma in Optometry
– Ability to build rapport and trust with customers
– Ability to understand customer needs (including unstated needs) and provide solutions
– Strong communication and active listening skills
– Ability to adapt to a changing environment and willingness to learn
– Proactive ownership of tasks, result orientation, and customer orientation
– Ability to multitask and organize work based on priority

**JD Link:** https://www.youtube.com/supported_browsers?next_url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D0jkqmtq0rmm&feature=youtu.be

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**Location**
Narsipatnam,