**Title – Optician / Senior Optician**

**Supervised by – Store Manager**

**Next level – Area Operations Manager**

**About Lenskart**
With the goal of enabling better vision in India, Lenskart.com is the fastest-growing optical retail company in the country. Lenskart offers prescription eyewear, brand-name contact lenses, and sunglasses—each tailored to customers’ vision needs. Supported by IDG Ventures, Unilazer Ventures, and TPG Capital, Lenskart has rapidly expanded its service offerings.

**About the Role**
The Optician position at Lenskart is different from competing brands. It’s not only about performing vision tests; sales is also a key performance requirement. The role combines technical expertise through eye examinations, fitting, and diagnostics with product selling, inventory management, and the implementation of SOPs to deliver an exceptional customer experience.

**Experience / Responsibilities**
– Customer focus: improve Net Promoter Score (NPS)
– Welcome all walk-in customers and guide them to the clinic to encourage free eye tests
– Support inventory counts, follow store standards, and handle daily operational tasks to ensure a great shopping experience
– Understand the POS system to process transactions accurately and efficiently
– Actively improve customer satisfaction by proactively addressing and resolving customer concerns
– Conduct eye tests and fit glasses/contact lenses (dispensing)
– Follow Lenskart’s 12-step optometry process during eye examinations
– Communicate prescriptions clearly and explain single-vision and progressive lenses; recommend suitable lenses and/or frames
– Perform a quality check on lenses after fitting and before handing them to customers
– Provide product recommendations and help customers choose based on their preferences
– Identify customer needs (including unspoken ones) by asking relevant questions and using the right timing to present recommended solutions
– Meet sales targets and ensure SOP compliance
– Meet sales requirements, ensure test-to-sale conversion and returns requirements, and follow all SOPs
– After the sale, coordinate customer pickup once the warehouse notification is received; for returns, understand the reason and help resolve issues to control return rates
– Maintain store care and cleanliness: keep the store according to Lenskart standards, regularly clean frames and equipment, and ensure there are no SOP deviations
– Ensure all Lenskart equipment is protected and prevent stock shortages or product damage in-store

**Personal Attributes & Competencies**
– Minimum qualification: Diploma in Optometry
– Ability to build relationships and gain customer trust
– Ability to understand customer needs (including unspoken ones) and offer solutions
– Strong communication and listening skills
– Ability to adapt to a changing environment and willingness to learn
– Self-driven, results-oriented thinking, with a strong customer focus
– Ability to manage multiple tasks in parallel and organize work by priority

**JD Link:** https://www.youtube.com/supported_browsers?next_url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D0jkqmtq0rmm&feature=youtu.be

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**Location**
Narsipatnam,