All JumpCloud roles are remote unless the Job Description specifies otherwise.

## About JumpCloud
JumpCloud® provides a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices through a single platform. JumpCloud® is IT Simplified.

## About the Role
Are you a systems-minded person who enjoys the intersection of People Operations and technology? As a Senior HR Coordinator at JumpCloud, you will go beyond traditional administrative duties. You will play a key role in our HR Shared Services model by owning important workstreams and using a modern technology stack to deliver a smooth, scalable employee experience. We’re looking for someone who doesn’t simply follow processes, but actively finds ways to automate, improve, and enhance them.

## In this role, you will:
– Independently manage and own end-to-end execution of employee lifecycle events, including global onboarding, offboarding, performance management, and benefits administration.
– Serve as Tier 2 lead for more complex HR operational questions, ensuring high-quality service delivery across the organization.
– Apply and reinforce company and regional policies to ensure HR initiatives support company strategy at the functional level.
– Maintain data accuracy across key platforms, including ADP (Workforce Now), Deel, Jira, and your HRIS ecosystem.
– Own the digital filing structure, ensuring compliance and easy access for the global HR team.
– Use SRM to manage HR service requests, track workflows, and ensure SLA compliance.
– Find manual inefficiencies in existing HR processes and recommend or implement automated solutions to improve speed and accuracy.
– Use negotiation and influence skills to build alignment with external stakeholders and internal partners.
– Perform periodic HR compliance audits and use deep knowledge of local labor laws to support standardized, legally sound operational processes.
– Use HR dashboards and reports to track trends, verify data integrity, and identify potential risks.
– Apply key HR metrics to propose thoughtful, scalable workflow improvements that directly affect business outcomes.
– At JumpCloud, we value “Progress over Perfection.” You’ll be empowered to identify a “broken” process and supported to fix it using the latest HR tools and automation techniques.

## You Have:
– 4+ years of experience in HR Operations or Shared Services, preferably in a fast-growing tech company.
– Ability to handle moderately complex tasks with minimal supervision.
– A strong curiosity about how HR processes connect to the broader organization.
– A proven track record of troubleshooting issues and launching small projects to streamline workflows.
– The ability to use discretion, good judgment, and tact when communicating with everyone—from new hires to Senior Management.
– Strong communication skills in both verbal and written formats at all organizational levels, including Senior Management.
– Demonstrated ability to exercise discretion, sound judgment, tact, and diplomacy in all communications (analytical and process-oriented).
– Experience maintaining confidentiality due to exposure to sensitive information and contacts.
– High proficiency in Microsoft Excel (including VLOOKUPs and pivots), Word, PowerPoint, Gsuite, and enthusiasm for learning new HR software.
– Experience with Jira (ticketing/workflows), ADP, and Deel is a plus.
– HRMS experience is a plus, or strong technical ability and willingness to learn multiple systems.

#LI-YI1

## Where you’ll be working / Location
JumpCloud is committed to a Remote-First approach, meaning you must work remotely from within the country listed in the Job Description.

This role is remote in India. To be considered, you must live in India and be authorized to work in India.

## Language
JumpCloud has teams in 15+ countries and conducts internal business in English. Interviews and any additional screening will primarily be in English. To be considered, you must be able to speak and write English fluently. Any additional language requirements will be included in the job description.

## Why JumpCloud?
If you thrive in a fast-paced, SaaS-based environment and enjoy solving challenging technical problems, we’d love to hear from you. JumpCloud is an exceptional place to share and grow your expertise. You’ll work with talented people across every department who are passionate about our mission. We’re open-minded thinkers, so your unique ideas and approaches for building products and features will be welcome. You’ll have a voice while working with an experienced executive team, a supportive board, and a proven customer base that’s excited about what we do.

One of JumpCloud’s three core values is to “Build Connections.” To us, that means creating human connection with each other regardless of backgrounds, orientations, geographies, religions, languages, gender, race, and more. We care deeply about the people we work with and want everyone to succeed. — Rajat Bhargava, CEO

Please submit your résumé and a brief explanation of who you are and why you’d be a good fit for JumpCloud. Please note JumpCloud is not accepting resumes from third parties at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

## Scam Notice
Be aware that some individuals or organizations may attempt to scam job seekers by offering fraudulent job opportunities in JumpCloud’s name. These scams may include fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. JumpCloud will never ask for personal account information (such as credit card details or bank account numbers) during the recruitment process. JumpCloud will also never send you a check for equipment before employment.

All communications about interviews and offers will come from official company email addresses (@https://jumpcloud.com) and will never ask for payment, fees, or purchases by the job seeker. If someone contacts you claiming to represent JumpCloud and you’re unsure whether they are legitimate, do not share any personal or financial information and contact us immediately at recruiting@jumpcloud.com with the subject line “Scam Notice.”