Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

About Us:
Loop Support connects businesses with outstanding customer success specialists. We value smart, compassionate professionals who enjoy learning and growing. If you love helping others and solving problems, we’d like to hear from you.

Responsibilities:
• Reach out to new customers by phone, email, and text to support onboarding and account activation.
• Explain product benefits, including cost-saving features and ways to get the most value.
• Assist with account setup and troubleshoot common issues such as PIN entry and first-time login.
• Offer consultative guidance to help customers understand how the product supports their business needs.
• Track customer progress and send reminders to encourage initial use.
• Work with internal teams to escalate issues and enhance onboarding workflows.
• Maintain a positive, proactive approach in every customer interaction.

Qualifications:
• Experience working directly with customers in account management, customer success, onboarding, or similar roles (Required)
• Strong written and spoken communication skills in English and Spanish (Required)
• Located in LATAM (Required)
• Reliable internet connection and dependable computer equipment (Required)
• Ability to work independently from a quiet home office
• Professional, positive attitude with a customer-focused approach
• Strong problem-solving skills and quick thinking