Mongolian-Speaking Customer Experience Officer – Mongolia

The Role:

We are looking for passionate and self-motivated professionals to join our Customer Experience Team.

The main responsibilities of the position include:

• Deal with clients’ inquiries via live chat, email and telephone.
• Perform personal clientele analysis and take actions as required.
• Handle client inquiries appropriately and ensure that high level service is provided.
• Promote available products and services to clients.
• Develop and maintain excellent relationships with prospective and existing clients.
• Cooperate effectively with other departments as required.
• Contribute to team effort by achieving targeted results.

Main requirements:

• Degree in a business-related field.
• Client handling experience in the financial services sector is a definite plus.
• Fluent Mongolian speaker with excellent oral and written skills in English.
• Ability to multitask and maintain a high-level of organization.
• Outstanding communication and interpersonal skills.
• Excellent computer literacy.
• Valid work permit required.

Benefit from:

• Attractive remuneration package
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!