Curai Health is an AI-driven virtual clinic dedicated to expanding access to care on a large scale. As an early leader in integrating machine learning into clinical workflows, Curai Health equips its specially trained clinicians to deliver primary care to more patients at significantly lower costs. Designed to be simple and convenient, Curai Health partners with insurers and health systems to keep patients engaged in their long-term care, improving outcomes and reducing expenses.

The company is remote-first and considers candidates from across the United States, with a corporate office in San Francisco.

Medical Assistant Lead at Curai

We are looking for a Medical Assistant Lead to guide and support the medical assistant team within our clinical operations group. This role plays an essential part in the patient care experience by participating in daily clinical tasks while also overseeing workflows, refining processes, and helping team members deliver high-quality virtual-first primary care. The Medical Assistant Lead should show initiative and be open to adopting AI-powered tools to improve efficiency and patient care. This individual will serve as a connection between clinical staff and leadership, ensuring care is effective, compassionate, and aligned with our mission to make healthcare accessible for everyone.

Curai’s clinical team uses AI-enhanced electronic health records to deliver both urgent and primary care. Patients seek help for acute needs or primary care visits, which may involve a condition-based consultation or a request to see a primary care provider. Most care is delivered through synchronous or asynchronous chat, with video visits offered when necessary. We operate 24/7, year-round.

Who You Are

• You excel in a remote work environment and have experience working across time zones.
• You value collaborative, team-based healthcare and are motivated by improving patient outcomes.
• You take initiative, solve problems proactively, and adapt easily within a growing organization.
• You have strong communication and leadership abilities that promote teamwork and a positive culture.
• You are organized, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.
• You are comfortable working some weekends and holidays.
• You can work independently with initiative and confidence.
• You are open to incorporating AI-driven tools to enhance medical assistant workflows.
• You have experience or interest in using AI to streamline administrative work, improve patient communication, and optimize clinical support tasks.
• You adapt well to new technology and actively look for ways to integrate AI into daily operations.

What You’ll Do

• Leadership and Oversight: Mentor, support, and guide the medical assistant team while promoting collaboration and excellence.
• Operational Support: Take on regular medical assistant duties to stay connected to daily workflows.
• Workflow Optimization: Partner with cross-functional teams to enhance patient flow and improve efficiency.
• Quality Assurance: Track team performance and ensure compliance with quality standards and protocols.
• Patient Coordination:
• Handle tasks such as pharmacy communication, referrals, and follow-ups to ensure continuity of care.
• Help patients find specialists, book appointments, and access necessary resources.
• Communication and Reporting:
• Serve as a liaison between medical assistants, clinicians, and leadership.
• Provide routine updates and feedback on team performance and operational metrics.
• Training and Development: Lead onboarding and training for new team members to ensure they are prepared to deliver excellent care.

What You’ll Need

• Medical assistant certification (CMA, RMA, or equivalent).
• At least 5 years of medical assistant experience, including 2 years in a lead or supervisory role.
• At least 2 years of telemedicine experience.
• Remote leadership experience is a plus.
• Bilingual Spanish skills are a plus.
• Strong organizational and time-management skills with high attention to detail.
• Excellent interpersonal and communication abilities for leading a remote team.
• Ability to work independently while maintaining a collaborative mindset.
• Proficiency with technology, including EHRs, telemedicine tools, and general office software.
• Commitment to patient privacy and HIPAA compliance.
• Strong initiative and ability to work in a fast-paced environment.
• Experience or interest in using AI to streamline tasks and enhance communication and clinical support.

What We Offer

• Culture: Mission-driven, talented colleagues who collaborate closely and uphold our values.
• Convenience: Fully remote work.
• Benefits: Comprehensive medical, dental, vision, flexible spending plans, PTO, and a professional development stipend.
• Financial: 401(k) with employer match.

The salary range for this role is $62,000 to $66,000 annually. This range serves as a guideline; actual compensation will depend on skills, experience, and location.

Curai Health is a startup with a small but exceptional team including experts from tech, AI research, clinical practice, and diverse professional backgrounds. We maintain research partnerships with top universities and have access to medical data that supports innovative research. Our highly collaborative, data-driven team works toward our mission with support from leading Silicon Valley investors such as Morningside, General Catalyst, and Khosla Ventures.

Curai Health is deeply committed to fostering a diverse, inclusive workplace. No employee or applicant will be discriminated against based on race, color, ancestry, national origin, religion, age, gender, marital or partner status, sexual orientation, gender identity, disability, or veteran status. To ensure fairness, we offer competitive compensation that is not subject to negotiation. We seek mission-driven individuals who share our values and appreciate our transparent approach.