SUMMARY

As the Senior Manager of Tech Enablement Programs, you will lead the strategy and execution of internal tech enablement programs and customer training go-to-market (GTM) strategy. This pivotal role involves oversight of internal enablement project managers focused on pre-sales and post-sales roles, training business development for customer training, and a portfolio manager responsible for building our tech training portfolio. You will ensure our teams and customers are equipped with the knowledge and skills to maximize the value of our technology.

WHAT YOU’LL DO

• Develop and execute a comprehensive tech enablement strategy that supports both internal teams and customers, aligning with the company’s overall objectives and GTM strategy

• Lead a team of enablement project managers, training business developers, and a portfolio manager, fostering collaboration, innovation, and high performance

• Work closely with sales, marketing, product development, and customer success teams to identify training needs and opportunities for enhancing customer engagement and satisfaction through education

• Oversee the development and continuous improvement of training materials, programs, and initiatives that meet the evolving needs of our internal teams and customers

• Manage the customer training GTM strategy, ensuring alignment with sales objectives and market demands

• Analyze program effectiveness and leverage feedback to continually refine and enhance the tech enablement offerings

• Stay abreast of industry trends, competitive insights, and educational best practices to ensure our tech enablement and customer training programs are cutting-edge

WHAT YOU’LL BRING

• Bachelor’s degree in Business, Education, Technology, or related field; Master’s degree preferred

• Proven experience in leading tech enablement or training programs, with a strong understanding of GTM strategies and customer education

• Experience managing cross-functional teams and working closely with sales, marketing, and product development departments

• Demonstrated ability to develop strategic plans and execute them with measurable results

• Exceptional leadership, communication, and project management skills

• Innovative thinker with the ability to translate technical content into effective training programs

• Deep understanding of the tech industry, with the ability to anticipate training needs and trends

$55,000 — $100,000/year