Do you enjoy building scalable systems that increase customer engagement, reduce manual effort, and turn data into real outcomes? Are you excited by the challenge of designing structured, automated customer journeys that improve retention and expansion—without requiring constant human involvement? Do you work well in ambiguous environments, where you can build lifecycle programs, triggers, and automation logic from the ground up?

CXT Software provides the technology foundation for delivery operations, helping courier, route delivery, and healthcare companies unlock their full potential. Our solutions streamline key business processes, giving teams more time and resources to deliver exceptional service. Each day, we help businesses optimize delivery operations and drive success.

We’re expanding our Account Management function into a disciplined, data-driven revenue engine. While our Account Managers focus on high-value customer relationships, a large portion of our customers needs a scaled, automated approach. This role will build that system.

As our Customer Lifecycle Automation Manager, you will design and run lifecycle automation programs across onboarding, adoption, renewal, and expansion—ensuring customers consistently get value while reducing manual work across the team. You’ll own the scaled customer engagement model for Tier 3–4 customers, where automation replaces manual account management. You will create customer health scoring frameworks, define trigger-based signals to detect churn risk and identify expansion opportunities, and partner with Product and Engineering to integrate product usage data into lifecycle programs.

If you’d rather build systems and workflows than manage individual accounts—and you’re energized by improving efficiency and eliminating manual work—this is the role for you.

**Responsibilities**
– Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk
– Build automated workflows driven by customer behavior, product usage, and CRM data
– Develop and maintain customer health scoring frameworks using product, CRM, and support data
– Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps
– Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing dependence on manual outreach
– Create self-service programs, including training and onboarding materials, product adoption campaigns, and renewal reminders
– Own lifecycle automation in HubSpot and connected systems; ensure the CRM is the system of record for customer engagement and lifecycle tracking
– Partner with Product and Engineering to integrate product usage data into lifecycle programs
– Collaborate with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes
– Track and report adoption, retention, churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights

**Requirements**
– 5–7+ years in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth
– Experience using AI to design or manage customer lifecycle workflows
– Proven experience designing and implementing lifecycle automation programs from scratch (not only executing campaigns)
– Experience in SaaS or other recurring revenue environments
– Experience supporting a scaled customer base (250+ customers across multiple tiers)
– Strong systems thinking and ability to build scalable workflows
– Deep understanding of the customer lifecycle (onboarding → adoption → renewal → expansion)
– Ability to turn customer data into actionable automation programs
– Strong analytical and problem-solving skills
– Ability to work cross-functionally and influence stakeholders
– Hands-on experience with CRM and automation platforms (HubSpot, Salesforce)
– Experience with product analytics tools (e.g., Pendo or similar)
– Familiarity with integrating data across systems (CRM, product, support)
– Experience building workflows, triggers, and lifecycle campaigns

**Benefits**
These aren’t just perks—they’re the building blocks of a fulfilling career at CXT Software.
– **100% Remote and Global:** Work from anywhere in the world.
– **Flexible Work Environment:** Choose the hours that work best for you; we focus on results and customer satisfaction.
– **Dedicated Growth Path:** Receive consistent, meaningful feedback and support aligned to your career goals.
– **Access to Leading Tools and Technology:** Build your skills with the latest tools, playbooks, and technology.
– **Community and Social Activities:** Join coffee chats, happy hours, cooking classes, book clubs, and more.

CXT Software is an equal opportunity employer committed to building a diverse team. We’re looking for agile, resourceful professionals who bring creative problem-solving and ingenuity to help us grow. If you’re ready to play a key role in our exciting future, apply now.