About Us

HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that helps agencies, entrepreneurs, and businesses strengthen their digital presence and drive growth. We’re proud to support a fast-growing global community of more than 2 million businesses, including agencies, consultants, and companies of all sizes and across every industry. HighLevel provides the tools users need to capture, nurture, and convert new leads into repeat customers. As of mid-2025, HighLevel handles over 15 billion API requests and processes more than 2.5 billion message events every day. Our platform manages more than 470 terabytes of data across five databases, runs with a network of over 250 microservices, and supports more than 1 million domain names.

Our People

With more than 1,500 team members in 15+ countries, we work in a global, remote-first environment. We’re building more than software—we’re building a worldwide community based on creativity, collaboration, and real impact. We value a culture where innovation is encouraged, ideas are recognized, and people are always the priority, no matter where they live.

Our Impact

As of mid-2025, our platform powers over 1.5 billion messages, helps generate more than 200 million leads, and enables over 20 million conversations each month for the 2 million+ businesses we support. Behind these numbers are real people building their companies, connecting with customers, and making a difference—and we’re honored to help them succeed.

Learn more about us on our YouTube channel or in our blog posts

Who You Are:

You’re passionate about digital marketing, technology, and building relationships. Beyond your drive, you bring an entrepreneurial mindset, strong written and verbal communication skills, operational efficiency, and optimism—especially when turning challenges into opportunities. In our flexible, fast-paced, results-focused environment, you’ll thrive when you take ownership of your day-to-day work. Sometimes that means working independently, and other times it means collaborating with your assigned customers, your team, and other HighLevel departments. Key responsibilities are listed below.

What You’ll Do:

• Develop a thorough understanding of the products and services we offer to ensure client needs are consistently met.
• Build and maintain strong client relationships by acting as the primary point of contact for day-to-day account needs.
• Strengthen client relationships by ensuring client needs are met, platform usage remains high, and account expansion opportunities are identified and pursued.
• Identify and communicate the best upsell or expansion opportunities based on each client’s requirements.
• Collaborate with cross-functional teams to address and resolve client concerns.
• May support senior-level accounts and occasionally visit clients to ensure satisfaction and encourage ongoing contract renewals.
• Work closely with Senior Account Managers to observe and help manage Enterprise accounts day to day.
• Attend weekly check-ins with Enterprise accounts, carefully document discussions, identify blockers, and contribute to action planning.
• Summarize insights and customer feedback from meetings and share risks, obstacles, and opportunities with the Enterprise Account Manager.
• Begin building strategic consulting skills by participating in live client calls and supporting advisory efforts under the guidance of a Senior Account Manager.
• Assist with report creation, compiling metrics, and preparing key documentation to support client success and Enterprise initiatives.
• Provide sales quotes and respond to requests for proposals. Other duties may be assigned.

What You’ll Bring:

• Bachelor’s Degree or equivalent SaaS experience; 2–4 years of experience in digital marketing and/or account management.
• Working knowledge of topics such as social media management, social media advertising, website/funnel building, and SEO.
• Experience with CRM systems and/or the ability to learn how to use them.
• Strongly preferred: working knowledge of Google Suite, Zoom, Facebook, Instagram, LinkedIn, and other social media platforms.
• Ability to pass a pre-employment background check.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. Because we are subject to affirmative action requirements, we invite you to voluntarily provide the demographic information below. This information is used only to meet government recordkeeping, reporting, and other legal requirements. Providing it is voluntary, and choosing not to provide it will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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