Thycoticis looking for a customer facing Mac OS X Software Engineer/Developer to be part of our Tier IV Escalation team. As part of our worldwide Tier IV team you will be supporting customers who experience escalated issues for Mac OS X that consist of an agent communicating to centralized servicesas well as small desktop applications to interact with the user.

This can be a remote/telecommute position based out of your home office.Reports to the Director, Americas Support and Special Teams.

KEY RESPONSIBILITIES

• Work through challenging issues in the customer environment, testing scenarios and reviewing code

• Work close with senior support representatives and development when required

SKILLS & REQUIREMENTS

• 2+ years of experience in supporting, and/or developing Mac OS X drivers, scripts

• 1 year of Objective C based application experience

• Ability to troubleshoot issues and review code to determine workarounds or solutions

• Passionate about assisting customer and solving challenging issues

• Quickly read and understand both new and existing code written in other languages

• Self-starter, yet highly collaborative with your team via chat and conference calls

• Ability to look at the “big picture,” to understand customer issues in-depth

• Ability to clearly communicate with customers and team members

• Ability to work under pressure

• Ability to understand other components written in C++, C#/. NET and related technologies and be able to interface with them