What we do: Electric Car Leasing
Why we do it: Greener. Fairer. Future.

You’ll join our newly established Driver Success Team, a dedicated group focused on maximising customer retention and satisfaction at the end of their lease agreement.

Existing customers aren’t “new leads.” They need a strategic, relationship-driven approach—not a standard sales call. Your goal will be to convert upcoming lease renewals, win back “controllable” leavers, and renew relationships by resolving issues directly, ensuring a great experience that encourages drivers to stay.

What you’ll do:
– Take primary responsibility for relationship management, retention, and turning customers into advocates.
– Manage the pipeline of end-of-lease customers, advising and supporting them through the renewal of their electric vehicle lease.
– Handle renewals, end-of-lease extensions, and retention across all of our leasing products, including salary sacrifice, consumer, and BCH offerings. This requires a strong understanding of the different finance options available and the ability to confidently manage and adapt to different customer types within each product line.
– Work with long-term customers using a relationship-based approach to understand their experience and future needs.
– Proactively win back lost customers by repairing relationships and turning one-star experiences into five-star renewals—turning detractors into advocates.
– Own a shared team goal by working with your peers to achieve the highest possible % Renewal Rate for the business.
– Follow up with customers promptly and match drivers with the ideal car based on their needs.
– Be customer obsessed by consistently demonstrating exceptional care, understanding, and service to ensure drivers have every reason to stay and continue their journey with us.

What you’ll need:
– A genuine passion for customer experience, a strong commitment to delivering the fundamentals for a great customer experience, and a desire to retain our customer base.
– The ability to match drivers with their next ideal car and clearly explain the benefits of continuing their lease.
– A solution-focused approach to challenging conversations, especially when customers feel their previous service experience fell short.
– A positive contribution to team culture, actively sharing knowledge and ways of working to support a team-based goal structure.
– A proactive attitude to taking ownership of your own learning and finding answers independently.

Why else you’ll love it here:
– Want to know the salary for this role? Just ask us. During a call with one of our recruiters, we’ll always cover it, because we genuinely want to match your experience to the right salary. We don’t advertise it because we have flexibility, and we never want salary to stop someone from applying to Octopus. What matters most to us is finding the right “octofit.”
– Octopus Energy Group has a unique culture where people learn, decide, and build faster. You’ll work with autonomy alongside a wide range of inspiring co-owners on projects that break new ground. We want your hard work to be rewarded with perks you actually care about—visit our perks hub: Octopus Employee Benefits.
– Octopus Electric Vehicles, part of the Octopus Energy Group, was named the Sunday Times “best company to work for” in 2024. We were also ranked 6th out of Tempo’s top 100 start-ups to work for in 2025, and in 2022 we were voted one of Glassdoor’s “50 best places to work.” Our Group CEO, Greg, has recorded a podcast about our culture and how we empower our people. We’ve also been placed among the top 10 companies for senior leadership.
– P.S. We’re a dog-friendly company, so you might see our four-legged friends in the office—feel free to bring yours too. If you have allergies, rest assured we’ve taken plenty of precautions.

About us:
The electric revolution is here—and from 2035, you won’t be able to buy a new petrol or diesel car in the UK.

We’re creating a new way for drivers to join the electric charge. It’s not just about learning and shopping for your EV online—you can also experience a “lease for life” through an industry-changing customer experience. This is your chance to join one of the UK’s most exciting start-ups, making it easy for individuals and businesses to go electric by bundling the car, charger, and energy into one great deal.

Octopus Electric Vehicles launched in 2018 to make switching to cleaner, greener driving effortless. Our mission is to drive sustainable change, decarbonise the planet, and offer customers fair pricing and an outstanding experience.

We’re an Octopus Energy company—an innovative new energy supplier—part of the Octopus Energy Group, which aims to improve the lives of millions of people by transforming the industries it operates in. The group includes Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures, and Octopus Labs.

Please note that we use AI to help us assess applications fairly and objectively.

If this sounds like you, we’d love to hear from you:
Are you ready for a career with us? We want to make sure you have the tools and environment you need to unleash your potential. Need any specific accommodations? If you require accommodations or have a unique preference, let us know and we’ll do our best to tailor your interview process for comfort and maximum magic.

Studies show that some groups of people, such as women, may be less likely to apply unless they meet 100% of the job requirements. Whoever you are—if you’re interested in one of our roles, we encourage you to apply. You could be exactly the person we hire. Across Octopus, we’re looking for genuinely decent people who are honest and empathetic. We believe our people are our strongest asset, and the unique skills and perspectives they bring drive our success. As an equal opportunity employer, we don’t discriminate based on any protected characteristic. We’re committed to equal opportunities, an inclusive work environment, and fairness for everyone.