About InDebted:
InDebted equips forward‑thinking companies with tools and solutions that help support customers managing overdue debts. Using technology enhanced by a human approach, we apply machine learning and AI to tailor the collections experience and promote positive customer interactions — all with the goal of transforming the future of consumer debt.

Founded in Australia, we now have a global team of more than 300 people. We are expanding quickly across North America, the UK, Europe, Latin America, and the Middle East. With $50m in annual revenue and growing, and fresh Series C funding led by investors like Airtree, this is an exciting moment to join us as we continue to make debt resolution more seamless and more human.

Position Overview:
The Knowledge Management Lead is a mid‑level role responsible for ensuring organizational processes and documentation are accurate and aligned. This person will maintain and verify documentation, conduct audits, support knowledge‑sharing initiatives, and contribute expertise during client audits.

Process and Documentation Management:
• Oversee the creation, upkeep, and consistency of organizational processes and documentation.
• Structure and categorize documentation so it is easily accessible to all teams.

Collaboration and Alignment:
• Work with subject matter experts and stakeholders to collect, verify, and update process information.
• Ensure processes remain aligned across teams.

Auditing & Quality Assurance:
• Perform regular audits to confirm documentation is accurate, relevant, and compliant.
• Maintain and update audit records.
• Regularly review and refresh customer‑facing responses.

Knowledge Sharing:
• Lead knowledge‑sharing sessions to keep teams updated on process changes and best practices.
• Join discussions with operations, client success, and quality teams about process improvements.

Subject Matter Expertise:
• Serve as a knowledge management expert.
• Support the development and alignment of complex process documentation.

Qualifications:
• 3–5 years of experience in knowledge management or process development.
• Strong understanding of process alignment, documentation practices, and compliance.
• Excellent communication and organizational abilities.
• Skilled at managing multiple projects and prioritizing effectively.

Preferred Skills:
• Experience with knowledge management platforms and tools.
• Familiarity with process improvement methodologies.

Benefits vary by location and role and will be discussed during recruitment.

At InDebted, we value and celebrate the unique qualities and perspectives each person brings. We believe diversity strengthens our products and our company. InDebted is an Equal Opportunity Employer.

For Recruiters: We appreciate the interest from candidates and agencies, but this role is being managed internally and we are not accepting agency submissions.