We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

We are seeking a hands-on professional to join an offshore data processing team responsible for manual document handling when OCR automation fails. This role focuses on operational support, process design, and performance monitoring.

Key Responsibilities:

– Perform manual data entry and document validation when OCR automation fails.

– Ensure accuracy, consistency, and timely delivery of processed data.

– Provide support during peak workload and operational gaps.

– Define, document, and improve end-to-end back-office processes for OCR exception handling.

– Establish standard operating procedures (SOPs), quality controls, and productivity benchmarks.

– Respond to source document changes by making OCR template updates.

Update templates for each supported document type when OCR failures occur.

– Continuously optimize workflows to reduce backlog, delays, and rework.

– Track and report on key metrics su-ch as throughput, accuracy, backlog, turnaround time, and exceptions.

– Identify bottlenecks, risks, and performance issues, and implement corrective actions.

Technical Skills:

– Advanced proficiency in English (both oral and written) to interact with U. S. clients.

– Ability to communicate effectively in Portuguese.

– Experience in managing operational issues and performing root cause analysis for process failures.

– Proactively identify bottlenecks and propose workflow improvements.

– Ability to define, document, and improve back-office processes, including creating Standard Operating Procedures (SOPs) and quality controls.

– Experience in monitoring performance metrics such as throughput, accuracy, and turnaround time.

– Availability to work flexible hours.

– Familiarity with data entry systems and OCR (Optical Character Recognition) technologies.

Our benefits:

-Health and dental insurance

-Meal and food allowance

-Childcare assistance

-Extended paternity leave

-Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;

-Profit Sharing and Results Participation (PLR);

-Life insurance

-Continuous learning platform (CI&T University);

-Discount club

-Free online platform dedicated to physical, mental, and overall well-being

-Pregnancy and responsible parenting course

-Partnerships with online learning platforms

-Language learning platform

And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here . This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don’t worry: we can support you in obtaining it

We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.