We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Responsibilities:

Join our team and make history by contributing to the development of a Global Sustain team for our client’s applications. Our client is a large, internationally recognized entity.

In this role, you’ll engage directly with the client, offering a unique opportunity to enhance your English skills daily.

We are looking for people who:

– Are capable of providing Level 2 (L2) service support.

– Embrace new challenges and are eager to learn something new every day;

– Enjoy being close to the team;

– Feel comfortable acting autonomously and utilize the freedom to contribute to processes and client-related issues;

– Demonstrate resilience and proactivity in seeking solutions;

– Communicate effectively;

– Are enthusiastic about identifying and resolving the root cause of problems, ensuring known issues don’t recur, thereby facilitating continuous operational improvement;

– Are interested in using GenAI in automation;

Requirements for this challenge:

– Advanced proficiency in English;

– Knowledge of ITSM / ITIL;

– Understanding of databases;

– Capability for incident investigation;

– Proficiency in analysis and interpretation of logs;

– Experience in using and creating service scripts;

– Experience in supporting complex technical solutions comprised of multiple components from various suppliers, which connect through different integration types (services, queues, files), is a differentiator.

Nice to have:

– Knowledge in Service Now

If you like it, just apply and good luck!

#LI-JM2

Our benefits include:

– Premium Healthcare

– Meal voucher

– Maternity and Parental leaves

– Mobile services subsidy

– Sick pay-Life insurance

– CI&T University

– Colombian Holidays

– Paid Vacations

And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.