We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Responsibilities:

Join our team and make history by contributing to the development of a Global Sustain team for our client’s applications. Our client is a large, internationally recognized entity.

In this role, you’ll engage directly with the client, offering a unique opportunity to enhance your English skills daily.

We are looking for people who:

– Are capable of providing Level 2 (L2) service support.

– Embrace new challenges and are eager to learn something new every day;

– Enjoy being close to the team;

– Feel comfortable acting autonomously and utilize the freedom to contribute to processes and client-related issues;

– Demonstrate resilience and proactivity in seeking solutions;

– Communicate effectively;

– Are enthusiastic about identifying and resolving the root cause of problems, ensuring known issues don’t recur, thereby facilitating continuous operational improvement;

– Are interested in using GenAI in automation;

Requirements for this challenge:

– Advanced proficiency in English;

– Knowledge of ITSM / ITIL;

– Understanding of databases;

– Capability for incident investigation;

– Proficiency in analysis and interpretation of logs;

– Experience in using and creating service scripts;

– Experience in supporting complex technical solutions comprised of multiple components from various suppliers, which connect through different integration types (services, queues, files), is a differentiator.

Nice to have:

– Knowledge in Service Now

– Spanish skills

If you like it, just apply and good luck!

#LI-JM2

Our benefits:

-Health and dental insurance

-Meal and food allowance

-Childcare assistance

-Extended paternity leave

-Partnership with gyms and health and wellness professionals via Wellhub (Gympass) TotalPass;

-Profit Sharing and Results Participation (PLR);

-Life insurance

-Continuous learning platform (CI&T University);

-Discount club

-Free online platform dedicated to physical, mental, and overall well-being

-Pregnancy and responsible parenting course

-Partnerships with online learning platforms

-Language learning platform

And many more!

More details about our benefits here: https://ciandt.com/br/pt-br/carreiras

At CI&T, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here . This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don’t worry: we can support you in obtaining it

We have a dedicated Health and Well-being team, inclusion specialists, and affinity groups who will be with you at every stage. Count on us to make this journey side by side.