The 18-person engineering team at Help Scout is full of people dedicated to a wonderful experience for our 5,000+ customers in more than 60 countries. We work remotely and autonomously for the most part, which is why this position requires senior-level skill and experience.
The ideal engineer for this position loves building RESTful APIs and other web services at scale. You relish the opportunity to take on a challenging problem, choose the right tool for the job and build an elegant, scalable solution.
Tools We Use
Java 8
Play framework
MySQL, MongoDB, Solr
RabbitMQ
Git
About the Role
You will be working with another Java engineer to own the back end API and presentation of our Docs Knowledgebase product. On a daily basis, you’ll work on improving existing code, adding new functionality and API endpoints all with a focus on testing and documentation.
You’ll be working with product people. Your leaders are technical and committed to creating a magical experience for customers. You’ll deploy excellent work that moves the needle for businesses around the world.
Who You’ll Work With
Owen Convey, Engineer – Owen is the lead engineer on Docs and will be your guide to get up to speed and collaborate as needed.
Denny Swindle, CTO and Co-founder – Denny is the lead architect and is very involved in the planning, documentation and implementation of the project you’ll be working on.
Chris Brookins, VP Engineering – Chris leads the engineering team and works hard to make sure everyone is working on the right things. You’ll report directly to him.
