The Senior Manager, Quote to Cash leads quote-to-cash product and process enhancements for assigned region, balancing competing priorities across product and sales teams while coordinating closely with the Virtual Back Office (VBO) usage metering system. This role provides leadership to resources supporting the Configure, Price, and Contract Management workstreams and is accountable for resolving financial issues and discrepancies between systems.
Accountable for the planning and design of assigned region’s quote-to-cash enhancements, including product design, process optimization, and automated entitlement improvements. Optimize CPQ (Configure, Price, Quote) and CLM (Contract Lifecycle Management) design for international roll-out.
Partner with business stakeholders to translate product, pricing, and revenue requirements into scalable CPQ. Provide leadership to the CPQ and CLM teams by establishing and promoting best practices in product design.
Oversee and resolve accounting alignment across order management and revenue systems, including sales, billing, and revenue recognition. Ensure accurate financial reporting through close collaboration with the accounting team.
Collaborate with integration stakeholders (e.g., VBO, Workday, Sales and Revenue Engine (SRE)) to identify root causes of system failures and drive process improvements to enhance stability and performance.
Develop reports for product and sales to drive forecasting and insights into the product.
Actively coach and develop team members for performance management and personal/career growth in line with the values, expectations and culture of D&B.
Bachelor’s degree in Accounting, Finance or related fields
At least 10 years of experience in quota-to-cash, specifically with Revenue Cloud systems, preferably with 5 years at managerial capacity
Deep understanding of accounting and controls
Be adaptive to changes in fast-paced environment; Strong attention to detail, as well as being a problem solver who takes the initiative
Good communications skills with different levels
Analytical, result-oriented and organized
Be independent and flexible with strong business acumen
Able to work under pressure and tight schedules, willing to work outside normal working hours during close periods
Proficiency in Microsoft Office Suites Skills
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Where applicable, fluency in English and languages relevant to the working market.
- Willingness to travel and support events outside standard business hours as required
Ability to sit, speak and operate telephone and/or computer for long periods of time
Ability to handle pressure, stressful conditions, and conflict resolution
Ability to work day, evening and/or weekend hours as needed
Ability to travel by any form of transportation
Ability to stand, walk, climb, kneel, crouch and bend over for work at office premises and office events
Regular attendance in the office
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