In the time it takes you to read this job ad, around 100 new accounts will have signed up to Linktree.

If you read through the requirements as a checklist and haven’t ticked every box, please don’t rule yourself out just yet. We’ve seen the research that women and other people in underrepresented groups tend to only apply when the checklist is all ticks and no crosses. So if this role resonates with you, hit that apply button!

About The Job

As a Corporate Platform Engineer on the new IT & Corporate Engineering team, you’ll build sustainable, elegant solutions to complex problems across the business, helping every team at Linktree. Our team mission is to remove the “work about work” and deliver delightful and engaging experiences to everyone at Linktree.

You’ll automate things where you can, and you’ll partner with other teams to help solve their technology problems, and serve as an owner of the platforms and services we use here at Linktree. You’ll build and manage the systems our IT Ops team supports and our Linktree team uses to get their jobs done every day. You’ll be hands on, sometimes writing code or scripts, with commercial or open-source solutions. You’ll also find a way to say yes to difficult asks, and be a visible member of the team.

You’ll be one of the first members of this team, which means you’ll be building many things from scratch, or rebuilding existing systems in a better way. Your primary focus will be building systems and services, managing them, and planning out how they’ll evolve as we grow. We’re growing fast, so this means you’ll need to be flexible while the team scales, and help with operations tasks, as well as mentor the IT Operations team (who will be one of your primary customers.)

Because we’re a startup, this means there’s sometimes a lack of structure, so you’ll need to love solving problems and figuring out who to work with, or independently, and reacting without all the answers. If you’re looking for clearly defined structure, this might not be a great fit for you. If you’re excited about building that structure, then read on!
Some of What You’ll Do

You’ll build, manage and design our collaboration and SaaS platforms, including Google Workspace (formerly GSuite), Slack, Zoom and more.
You’ll work on managing our endpoints, be it Mac, Chrome or something we haven’t decided yet.
You have demonstrated experience with automation/orchestration tools such as BetterCloud or Okta Workflows.
Support, administer, and manage SaaS applications — think Dropbox, Google, Slack, 1Password, etc.
You’ll manage identity across Linktree systems and use SSO tools (such as GSuite, or Okta) including adding new, or migrating existing applications into SSO.
You’ll play a part in onboarding Linktree staff (including building and supporting automation).
Secure and remediate incidents and issues related to our infrastructure, endpoints or SaaS applications.
Partner with security and legal on compliance tasks and issues.
Document your solutions clearly and accurately, maintaining and updating as you go, and you’ll write for technical and non-technical audiences alike.
Serve as a technical escalation point for the IT Ops team, and manage, respond to, and fix critical incidents and issues as needed, through to completion.
Work some on-call and after-hours work (rarely, and only when necessary.)

Who You Are (AKA Required Skills)

2+ years in an IT Operations, IT Engineering, Systems Engineer, Endpoint Management, or Platform Engineer role, with progressive experience — experience in a help desk is a huge benefit.
2+ years working with endpoint and device management (MDM) tools in an all or majority Mac enterprise environment.
2+ years of Google Workspace (GSuite) administration.
2+ years in a global team — you understand how to work across multiple time zones and countries.
1+ years working with Okta or similar SSO providers (OneLogin, Google SSO, etc.)
Experience working with security standards, such as SOC2, ISO27001, etc.
You’ve worked in an all-SaaS environment, with demonstrated ownership of core systems.
You’ve worked in a technology startup before, preferably pre-IPO. You understand this is controlled chaos, with fast delivery times and competing priorities.
You’ve built services in GCP or AWS.
You communicate exceptionally well, especially in text. We are remote first, and we work asynchronous, across chat, email, video conferencing and more. Excellent communication skills are essential.
You’re super nice — people love to work with you, and you participate in making the culture even better.
You’re in Australia. Ideally Melbourne or Sydney, but we’re all remote, and open to talk if you’re in other cities.

Nice to Haves

You’ve got high energy, and you love working with different people every day.
You’re extremely empathetic, and you care deeply about the customer experience.
A/V & VC experience (audio/visual & video conferencing) with meeting rooms and software solutions.
New office build experience.
You know how to self manage, and can accurately scope your project timelines, priorities, and goals—and tie them all back to our company and team goals.
You’re comfortable dealing with ambiguity, and sometimes making a decision without all the context—but you know how to make the right decision, for the right reasons.
You’re comfortable quickly becoming an expert at something when the need arises– we are moving fast, and with a culture of embracing new technologies.

We know that experience and skills can be related to the opportunities you’ve had in your career, and every person is different. If you have some of these skills but not all, please apply and let us know why you’re amazing, and why you’re a great fit. We’d love to talk.

Where & How We Work

We are a global, diverse group across age, gender, and race and offer a truly flexible and family friendly work environment. Kids, pets, and the occasional delivery person are all actively encouraged to appear on our Zoom screens. All of us at Linktree work either fully remote or a hybrid “remote, but in-office sometimes” approach and that will continue even when COVID is behind us.

We currently have offices in Melbourne, Sydney, LA coming next, but our team is spread across Australia, Brazil, Indonesia, USA, Canada, Ireland, and New Zealand.

Being globally distributed doesn’t mean working to one timezone and we offer autonomy and flexibility in how you structure your days and weeks. There will be the need for some collaboration outside of a “normal” 9-5 being a global company, but we aim to work asynchronously where possible.

Our Culture & Benefits

Linktree’s company culture and values are based around collaboration, diversity, inclusion, and flexibility. Those are all nice words but to give you some more specific examples:

– We recognise that each person is unique and have designed our benefits with this in mind. Each person has $6000 AUD to spend across Wellness, Growth, Lifestyle, and Impact pillars. This could be gym memberships, courses, childcare, pet insurance, holidays, or green energy initiatives.

– We have a paid 18-week parental leave program that is inclusive of birth and non-birthing parents and supports the whole parenting lifecycle.

– We are proud to offer all regular full-time and part-time employees 20 hours’ paid volunteering leave per calendar year.

– Flexibility is at the core of Linktree, so whether you prefer fully remote, the office, or a bit of both, the choice is up to you. We trust you to get the work done.

– We have several diversity and inclusion initiatives underway, including a D&I council, training for all staff on neurodiversity, unconscious bias, and the incorporation of a transpositive inclusion policy.

– We prioritise our team’s mental health, with all employees having free access to Headspace and Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors.

– All Linktree staff receive $1000 AUD towards setting up their work from home space.

The Linktree Story

The average number of social media accounts is close to 9 per person these days. Chances are you’re also using more than 3-4 social media platforms – but where should someone who want to discover more about you can achieve that? In a highly fragmented digital world, the concept of presenting your whole self feels overwhelming to most – and that’s where Linktree comes in.

Creating this category 5 years ago, we launched a simple tool that allowed anyone to manage their corner of the online world. Want to link all your social media accounts under one link? Thinking of turning your passion into your income? Want to share your ideas, beliefs, or even just a playlist you like? Linktree has the platform to help you get it done.

It sounds good, we hear you say, but how do I know if it works? Fair question – why don’t you take it up with Facebook, TikTok, Redbull, HBO, Metallica, Alicia Keys, Selena Gomez, or Michelle Obama? They’re all using Linktree!

With an average sign up rate of 30,000+ new users per day for the past 18 months (with no signs of stopping), and with our latest funding round of $45M USD announced recently, we’re on our way to make real impact on the digital world – and we’d love for you to join us for this ride.