Litify is looking for a hands-on IT Support Engineer to join our team. This person will be responsible for daily operations in our Brooklyn, NY office including support of remote/in-person end users through our ticketing system, setting up AV for large All Hands events, conference room support and office networking troubleshooting. As a qualified candidate, you should have a strong technical background, strong customer service experience, problem-solving skills, and the ability to bring a can-do attitude to achieve specific goals.

You will:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

• Own projects, solutions, and key responsibilities within a larger business initiative

• Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace

• Enable faster and smarter business processes and implement analytics for meaningful insights

• Nurture dependable IT infrastructure and networking that’s always up and running

• Partner with internal and external partners to communicate project status, activities, and achievements

• Maintain and support Zoom Rooms and A/V hardware; provide technical A/V support for virtual and on-site events on a rotating basis

• Assist in ensuring all IT assets are accurately assigned and managed using our Asset Management tools

• Onboard new employees and orient them with Litify’s systems, applications, and IT policies

• Update and add to help documentation for internal team use and employee use

• Complete project-based work that contributes to our team’s objectives

Qualifications:

2+ years of professional IT or equivalent experience.

Experience with a hyper growth environment and assisting 100+ end users

Skills:

Strong verbal and written communication skills to assist our on-site and remote workforce

Provide a white glove service to all end users in all situations

Experience with Okta, G-Suite, 1Password, Zoom, Slack, Salesforce, Office 365

Ability to install, upgrade, and maintain Mac hardware

Ability to learn quickly and demonstrate excellent problem-solving skills

Ability to prioritize tasks and use FreshService to uphold SLA’s

Strong focus on customer service and user experience

Willing to be flexible on schedules with regards to shift patterns

• Ability to troubleshoot in-office and remote network environment for end users (experience with Ubiquiti network hardware is a plus but not required)

• Experience with live-streaming hardware and software (nice to have but not required)

• Knowledge of macOS and Windows OS