At Penumbra, innovation, teamwork, and initiative are not just ideals—they form the basis of a workplace where everyone is encouraged to grow and make a meaningful impact. We believe our strength comes from the diversity of our people and our shared commitment to improving lives. If you want a role where your work truly matters, we invite you to join a company that values both personal development and meaningful contributions.

As a global leader in MedTech, we focus on delivering advanced solutions for conditions such as stroke, pulmonary embolism, deep vein thrombosis, and acute limb ischemia. Based in Alameda, California, Penumbra employs more than 4,500 people worldwide and achieved approximately $1.2 billion in revenue in 2024.

What we offer:
• Innovation – With eight product launches in the past year, we continue to push boundaries and bring valuable advancements to the market.
• Impact, positive atmosphere, flat structure – We provide a dynamic, inclusive setting where everyone can succeed and support our mission.
• An inspiring team – Work with a diverse, open-minded, and supportive group that encourages both personal and professional development.
• Support and well-being – Access a comprehensive Employee Assistance Program offering guidance during challenging times.
• MyBenefit program – Receive a monthly allowance for the “MyBenefit” platform, which includes vouchers, training, fuel options, and additional services.
• Family support – Benefit from two weeks of paid Family Care Leave when supporting an ill family member or during bereavement.
• Extra time off – In addition to local vacation days, enjoy paid leave on December 31.
• Investment support – Participate in our Employee Stock Purchase Program with 15% cashback.
• Accident insurance – Be covered with full accident insurance during all business travel.
• Private health insurance – Join our Luxmed Premium group plan, which covers you and your dependents.
• PPK pension scheme – Enroll in the additional pension plan with PEKAO TFI, with Penumbra contributing 1.5% of your monthly gross salary.

Main responsibilities:
• Oversee full customer service operations for the UK and Ireland, managing the complete order lifecycle—including processing, modifications, returns, complaints, and credit notes—in line with company guidelines.
• Act as the main contact for customers in the UK and Ireland, providing accurate information on orders, shipping, and status updates.
• Partner with internal teams to quickly resolve order or service issues and ensure timely order completion.
• Track orders, reports, and KPIs to identify problems, correct errors, and drive timely resolutions.
• Handle standard order-to-cash transactions in SAP ERP following operational and quality standards.
• Contribute to continuous improvement efforts within the Customer Service team.
• Support the team by assisting with onboarding and sharing knowledge.

What we are looking for:
• Fluency in English (minimum C1) for clear, professional communication with customers and internal stakeholders; additional European languages are a plus.
• Customer service experience in a product-driven environment, with strong knowledge of Order-to-Cash processes and logistics.
• Experience working with ERP systems; familiarity with SAP is a strong advantage.
• A strong customer focus, with the ability to resolve issues independently and follow up effectively.
• An analytical approach, able to identify root causes and contribute to process improvements.
• Comfort working in a fast-paced, collaborative setting while managing multiple tasks.
• Experience in a regulated industry, ideally Medical Devices, though pharmaceutical experience is also relevant.

As the role requires fluent English and you will collaborate with English-speaking colleagues, please submit your CV in English.

At Penumbra, we prioritize your skills and qualifications. We welcome applicants of all genders, ethnicities, religions, sexual orientations, and ages. If you have the skills and share our collaborative spirit, we want you on our team.

To learn more about Penumbra’s commitment to equal opportunity, please review our AAP Policy Statement.