Incident Manager

last updated October 6, 2021 16:07 UTC

Zalando SE

HQ: Remote

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The opportunity

This is a job where you will be challenged on a daily basis. You are encouraged to bring your own ideas with you and to think outside the box. You will be responsible for the quality of the software and making sure it runs properly. You will be working on the technical analysis, documentation and maintenance of any errors found.

What we are looking for

  • You have an apprenticeship or degree in information technology or a related subject and a minimum of 1 year work experience, ideally in incident management

  • Quality matters to you and you enjoy using your creativity and analytical skills to contribute to the improvement of the products

  • Excellent organisational skills with a results-oriented approach to what you do

  • You have experience of working with relational databases

  • You have no problems communicating in either English or German

Your responsibilities

  • You are responsible for error analysis, the documentation process, as well as following up on the error report

  • Together with our technical specialists you are responsible for analysing any errors found and monitoring them until they are fixed. You will neeed to communicate with the product managers and developers

  • Using the variables and parameters specified (KPIs), you monitor the quality of the software, working closely with the relevant department in case of any faults or hitches

  • You know about eCommerce software and the processes that lie behind it (optional)

What you can expect from us

  • You’ll never get bored, there’s always something to do at Zalando

  • A unique corporate culture where results are what matter

  • The most fashionable tech team in the world

  • An international team of colleagues who will both inspire and offer you support

  • Choice of OS (Linux, MacOS, Windows) und IDE (Eclipse, IntelliJ, Netbeans etc.)

  • Use of open source technology

  • State-of-the-art hardware (8 GB RAM, SSD hard drives, 2 x 24′ monitors)

  • Internal ‘tech talks’ and meetings with other startups

  • Take part in our Tech mentoring programme and our biannual ‘Hack Week’ where you can brainstorm ideas with your team and assess them for their feasibility

About Zalando

Zalando is Europe’s leading online fashion platform, doing business in 15 markets. Delivering first-class shopping experiences to our +15 million customers requires moving fast — with microservices, Agile processes & autonomous teams — and using cutting edge, open source technologies. We are passionate about what we do and have fun while doing it. And we are willing to experiment and make mistakes: It’s how we grow.

Want to join us? Then go ahead and apply!

If you need guidance or have any questions about our recruiting and hiring processes, please contact recruiter Sameer Shaikh at jobs@zalando.de

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