As an Implementation Engineer in Customer Success at Rocana, you will work directly with our customers to design, deploy and support the Rocana solution in their environment. You should be someone who’s deeply technical, passionate about learning and have people skills as you will be the face of Rocana to many of our customers.
What you will be doing
You will work directly with the Customer to design and implement solutions based on business and technical requirements
Debug, troubleshoot and resolve complex technical issues reported by customers
Partner with Sales, Product and Engineering to understand customer challenges, develop and implement creative solutions
Proactively work with customers to understand their needs and give them a path to achieving their goals using current versions and transitioning to new versions of the product
Onsite visits with customers (travel up to 50%)
All teams at Rocana care about developing customer empathy, people over technology, consensus over competition, team success over personal, allowing failure and supporting success, listening before talking, open decision making, diversity, and inclusiveness.
You:
Experience building, managing and troubleshooting Apache Hadoop (HDFS, Hadoop, Kafka, Solr) infrastructure environments
Expertise at the linux command line and able to write code and scripts
Have shell scripting and high-level language experience (we like java a lot)
Support/troubleshooting experience in enterprise storage, databases or high-end server solutions
Are a good listener, passionate about puzzles, and not afraid to dive into a customer problem to help solve it
Demonstrated time management, written and verbal skills, and are able to communicate complex technical issues effectively
Strong organizational skills, setting priorities, and delivering results on time with high quality
Ability to function in a results oriented, fast paced technical environment
Have a strong passion for quality and attention to detail
Bonus points if you have familiarity with:
Domain expertise in IT operations/DevOps, system monitoring, or log management software
Expertise in logging systems such as Syslog, Rsyslog, Windows Event Viewer
Strong software programming skills in Java or similar language
We:
Are a distributed company, and as such require self-driven, high output people
Care about creating a company, culture, product we all love
Focus on how to help customers be successful and on what we achieve as a team
Know that if you are happy and engaged, you’ll be/do your best
Want to help you achieve your ambitions, so we can achieve ours
Want you to develop skills and grow professionally, but we do not tolerate politics
Use titles to reflect responsibility, not status
Distribute authority and decisions as much as possible
