The Hotjar Hero team supports thousands of users and customers in over 180 countries by providing world class service, documentation, and training. The Hero team also works closely with our product teams to help prioritize and define changes to Hotjar to continuously improve the overall user experience.

We are looking for extremely organized and self driven Hotjar Hero Engineer to work in a remote role with a fast growing startup.

All new Heroes receive extensive technical, product, and marketing training – as well as a yearly budget for additional training and self development. With this knowledge you will help our users set up and use Hotjar features to improve the experience and performance of their sites and apps. This is a great opportunity to develop your career by learning new skills and joining a fast-growing startup.

What Hotjar Hero Engineers do

Creating ‘WOW’ moments by promptly replying and communicating with users on our support channels. Investigate and solve technical issues users face on a daily basis by debugging complex issues in our codebase and on our users’ sites – which use a myriad of different technologies. Distill complex issues into underlying causes and work directly with our product teams to deploy solutions while consistently delivering world-class support. Writing (and updating) documentation, FAQs and the Hotjar knowledgebase. Representing Hotjar users within the company – to further their needs and help generate

Salary and compensation

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