At Pleased, our goal is to delight both our clients and their customers. To make that possible, we provide an all‑in‑one, user‑friendly, and cost‑effective support platform.

We’re seeking individuals who are passionate about our product and dedicated to serving our clients. We retain our team by offering a dynamic, flexible work environment that empowers people to create value and rewards them well for their contributions.

In this role, you’ll develop the responsive frontend of our SaaS platform using Vue.js and other modern technologies. You’ll work on complex systems that support hundreds of thousands of users daily. Since our system was built from scratch about a year ago, you’ll be working with up‑to‑date technology without dealing with outdated legacy code.

Who We Are

https://www.pleased.com is an innovative SaaS customer support solution for businesses of all sizes. We improve the platform every day and continuously introduce new features. You’ll always have fresh, exciting challenges and never experience a dull moment.

We’re a small, agile, fast‑moving team. We’re looking for talented individuals who can help drive growth and contribute to the innovation, creativity, and effort that support our clients.

Our Tech Stack

Vue, Vuex, Vue Router, Vuetify, Typescript, Webpack, SCSS, Firebase

Responsibilities

Develop our customer service SaaS platform, including both the agent application and client SDK
Build responsive frontends using Vue.js
Ensure strong performance and a great user experience
Collaborate with Product Owners and developers to plan new features and user stories
Participate in peer code reviews to maintain alignment with project goals and architectural standards
Respond to production support issues with quick diagnosis and fixes
Take part in planning, grooming, demos, and retrospectives
Mentor junior team members

Requirements

Experience with at least one framework: Vue, React, or Angular
Experience with state management tools like Vuex, Redux, or Ngrx
Familiarity with Git, ES6, Webpack, and Sass
Experience working with real‑time applications
Firebase experience is a plus
Ability to work independently
Strong communication skills

Interview Process

Online HackerRank test (up to 90 minutes)
Remote video screen with Talent Acquisition
Remote interviews with three team members (45 minutes each, same day)
Feedback provided within 24–72 hours throughout the process

Post‑Interview Process

Feedback call upon successful interview
Offer and contract issued
ID check through Zinc and two employer references

Working at Pleased

Pleased operates with a high‑performance mindset, giving you the trust and support you need to excel, grow, and remove obstacles.
Employees generally set their own hours as long as they collaborate effectively and attend stand‑ups. Results matter most.
We are independently run and funded, so we don’t answer to arbitrary shareholder or VC demands.
We focus entirely on building the best platform of its kind and take excellent care of our team.

Benefits

Quarterly bonuses
Flexible hours with core availability from 10am–3pm in your local time zone
High‑end equipment
Referral bonuses
28 days of paid annual leave
Annual company retreat
Skilled, reliable colleagues in a global, multicultural environment
Payment through DEEL
Small teams where your work has real impact
A globally established, stable, and secure business