About the role:
The commOps support team is responsible for addressing and resolving user needs by following Airtm’s procedures and using its tools, ensuring compliance with all operational requirements and best practices.

What you’ll be responsible for:
– Responding to and resolving user requests through ticket packages
– Meeting your team’s operational goals
– Reporting urgent or high‑priority user needs
– Completing your assigned work schedule
– Participating in team meetings

Experience, skills & stack required:
– Experience in customer support using technology tools
– Schedule availability
– Access to a computer and stable internet
– Strong analytical skills, empathy, and ability to work in a team
– Curiosity and proactiveness
– Knowledge of cryptocurrency
– English proficiency

Application instructions:
Please apply only if you are located in Latin America or one of the following regions:
– Sri Lanka
– Vietnam
– WAEMU countries (Benin, Burkina Faso, Côte D’Ivoire, Guinea-Bissau, Mali, Niger, Senegal, Togo)
– Tanzania