The Admin & Subscription Experience team drives the user journey related to managing subscriptions, purchasing features, provisioning team accounts, ensuring data security, and controlling access to resources.

Our mission is to deliver a seamless, secure, and intuitive experience that empowers users and administrators to fully manage their accounts, purchases, and teams across the entire product ecosystem.

We operate in two collaborating streams, maintaining a strong culture of cross-functional work, knowledge sharing, and engineering ownership. Here, you won’t just write code — you will actively co-create product experiences, lead initiatives, and ensure alignment between technical execution and business goals.

About the Role

We are looking for a proactive, business-minded Front-End Engineer who combines technical excellence with a strong focus on business context and user experience.

You will:

• Build the MVP for the Global Accounts Management Panel — a brand-new cross-product platform.
• Lead technical discovery and implementation based on business goals and real user needs.
• Maintain and develop accounts.livechat.com — the central authentication service.
• Participate in integration initiatives, connecting our products with the global accounts and subscription systems.
• Shape and simplify subscription and billing processes across all Text, Inc. apps.
• Create robust tests — Cypress in place, Playwright in adoption. Own the end-to-end delivery: business analysis → project scoping → implementation → testing → cross-team coordination.
• Foster cross-team collaboration, ensuring other teams’ deliverables align with global subscription and admin experience goals.
• Actively contribute to achieving core business goals by positively impacting key financial metrics such as Monthly Recurring Revenue (MRR) and Average Revenue Per User (ARPU).
• Proactively identify opportunities for growth by proposing and implementing technical or product improvements that increase customer value, enhance monetization, and drive sustainable revenue growth.
• Validate ideas and solutions through user experimentation by leveraging methods such as A/B testing, feature flags, and metric-based analysis to ensure data-driven decision making and measurable business impact.
• Actively mentor team members and testers.

Who You Are:

• Ownership mindset: You care about the project’s success, not just your code delivery.
• Business-driven engineer: You think how your work impacts users and products, not just how it’s implemented.
• Strong collaborator: You value teamwork, communicate clearly, and are open to company-wide standards and strategic decisions.
• Organized and self-directed: You plan your work carefully and keep stakeholders in the loop.
• Adaptive and pragmatic: You know when to defend technical ideas and when to align with broader product goals.
• Mentor and sharer: You support others in growing their skills, both engineers and testers.

Requirements:

• 5+ years working on production-grade consumer apps.
• Expertise in JavaScript (ES7+), React, Redux.
• Solid skills in testing your code (unit and E2E testing with Cypress or similar tools).
• Experience in product-focused frontend engineering — thinking beyond tickets and sprints.
• Comfort with fast iteration cycles and bold technical decision-making.
• Strong English communication skills (both written and verbal).
• Plus: basic understanding of backend principles (we work with GoLang services).

Bonus Points:

• Familiarity with Playwright.
• Experience in billing systems or authentication and authorization services.
• Contributions to open-source tools or libraries.