Shape Tomorrow with Dun & Bradstreet
Dun & Bradstreet believes in the power of data to build a brighter future. As a global leader in business decisioning data and analytics, we support companies around the world in growing their business, managing risk, and driving innovation. For more than 180 years, organizations have relied on us to transform uncertainty into opportunity. We’re a diverse, international team that values creativity, collaboration, and bold thinking. Ready to make an impact and help shape the future? Join us and explore opportunities at dnb.com/careers.

We’re at an exciting moment in our evolution, and each day brings new chances to spark creativity, innovation, and growth.

We’re now seeking a dedicated, customer-oriented Customer Service Agent who is fluent in French to join our team. In this role, you’ll provide exceptional support to our European clients while enjoying a flexible hybrid work arrangement.

If you’re a strong communicator who enjoys solving problems and creating great customer experiences, we’d love to connect with you.

Why This Role Is Great
• You’ll be the main point of contact for customer inquiries, offering quick and friendly assistance across multiple channels, with a focus on French-speaking clients in Switzerland.
• You’ll turn challenges into positive experiences, ensuring every customer feels heard and supported.
• Your ideas and observations will contribute to ongoing improvements in our products and services.
• You’ll be part of a team that values empathy, creativity, and teamwork to deliver exceptional customer care.

What You Will Do
• Respond to questions about our products and services via email and phone.
• Stay calm and professional when handling difficult situations.
• Record customer interactions and follow-ups to ensure smooth and consistent service.
• Help customers maximize the use of our solutions by offering guidance and training.
• Assist customers in identifying the products and services that best meet their needs.
• Represent customer interests by sharing feedback and working with internal teams to enhance their experience.
• Stay informed about industry trends and company updates to provide accurate, helpful information.

What We’re Looking For
• Prior customer service experience is an advantage but not required.
• Fluency in French and English, both written and spoken, is essential.
• Strong communication skills with the ability to adjust your approach to different audiences.
• Solid problem-solving and critical-thinking abilities.
• A positive, patient, and resilient mindset.
• Comfortable with technology and eager to help customers use digital tools effectively.

Why You’ll Love Working With Us
• Join a team dedicated to making a real impact for our customers.
• Enjoy the benefits of a flexible hybrid work model.
• Work alongside passionate colleagues in a supportive, forward-thinking environment.

All official Dun & Bradstreet job listings are available on our site, and legitimate communication will always come from an email ending in @dnb.com.

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