We believe that the way people interact with their finances will improve dramatically in the coming years. We’re committed to enabling this shift by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the solutions millions of people depend on to live healthier financial lives. We partner with thousands of companies—including Venmo, SoFi, several Fortune 500 companies, and many of the largest banks—to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network spans 12,000 financial institutions across the US, Canada, the UK, and Europe. Founded in 2013, the company is headquartered in San Francisco, with offices in New York, Washington, D.C., London, and Amsterdam.

At Plaid, our mission is to unlock financial freedom for everyone. We power the tools millions of people rely on to support healthier financial lives. We work with thousands of fintechs such as SoFi, Robinhood, and Chime, along with several Fortune 500 companies and many of the largest banks, to help people connect their financial accounts to the apps and financial services they want to use. Plaid’s network covers 12,000+ financial institutions across the US, Canada, the UK, and Europe. Founded in 2013, the company is headquartered in San Francisco and has offices in New York, Washington, D.C., London, and Amsterdam.

In Plaid’s Fintech customer segment, the Account Management team uses deep technical, product, and industry expertise to help fintech-focused customers build and scale outstanding applications. We serve as partners, advisors, and advocates to shape how consumers and businesses interact with their finances—so those interactions improve significantly in the years ahead.

Plaid is looking for an experienced, customer-facing professional to manage and grow client relationships across a portfolio of the most strategic customers in our fintech segment. Many of these customers are long-term partners and already contribute substantial revenue to Plaid. The account manager will be responsible for strengthening these relationships further and driving the next phase of growth with these clients.

The ideal candidate is naturally skilled at building strong partnerships and has proven success owning and growing relationships with large, strategic clients—developing a deep understanding of customer priorities, motivations, and key drivers; building and expanding senior stakeholder relationships; and leveraging both internal and cross-functional collaboration to deliver solutions for customers. They are highly curious, solutions-focused, and energized by helping customers succeed.

You will be the primary point of contact for your customers, supporting them through every stage of integration, scaling, product expansion, and ongoing partnership management. You will work closely with key stakeholders—from developers to executives—to help them create applications that empower both businesses and consumers with access to financial data.

**Responsibilities**
– Own the overall relationship with your portfolio of customers in Plaid’s fastest-growing segment.
– Build relationships with C-suite and Product teams to grow and retain revenue.
– Own revenue goals, including identifying and closing new upsell opportunities and leading negotiations for contract renewals.
– Support customers in integrating with and launching on Plaid.
– Address complex customer challenges through creative problem-solving in partnership with Sales, Risk, Legal, Finance, Commercial, Marketing, and Business Operations.

**Qualifications**
– 6+ years of quota-carrying software or technology account management experience.
– Proven experience in account management and sales.
– Customer empathy and a strong desire to help customers succeed.
– Willingness to go deep technically and ability to learn the ins and outs of Plaid’s APIs.
– Interest in financial services and technical products, with strong intellectual curiosity.
– Excitement to work in a fast-growing, constantly evolving environment and help build processes and tools as needed.
– Ability to work with people of all types and build long-lasting relationships.

$130,560–$163,200 per year

The target base salary range for this role is $130,560 to $163,200 per year in San Francisco and New York. This full-time base salary range does not include commission, equity, or benefits. The range stated for each job posting represents the minimum and maximum target for new-hire salaries. Actual pay may be higher or lower depending on factors such as skills, experience, and relevant education or training.

Additional compensation in the form of equity and/or commission depends on the role offered. Plaid provides a comprehensive benefits plan, including medical, dental, vision, and a 401(k). Pay is determined based on factors such as the scope and responsibilities of the position, the candidate’s experience and skill set, and location. Pay and benefits may change at any time in line with applicable compensation or benefit plans.

Our mission at Plaid is to unlock financial freedom for everyone. To support this mission, we aim to build a diverse team of motivated people who are deeply committed to making the financial ecosystem more equitable. We recognize that strong qualifications can come from both past work experiences and lived experiences. We encourage you to apply even if your experience doesn’t perfectly match the job description. We’re always looking for team members who can bring something unique to Plaid.

Plaid is an equal opportunity employer and values diversity. We do not discriminate based on race, color, national origin, ethnicity, religion or religious beliefs, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other legally protected characteristics. We also consider qualified applicants with criminal histories in accordance with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities throughout the recruiting process. If you need help with your application or interviews due to a disability, please contact .

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