**Who we are?**

SupportYourApp is a global Support-as-a-Service leader, working with top technology companies such as Mastercard, Calm, and MacPaw since 2010. We operate across 30+ countries and support customers from 90+ countries in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

We’re currently expanding our **talent bench**—a pool of skilled Customer Support Consultants who want to grow with us and be ready for new projects as they open. If you’re looking to join a multicultural, multilingual community and develop professionally while working from home, this could be your next step.

**What you will do:**
– Provide outstanding customer support via calls, chats, and emails
– Build strong, long-lasting customer relationships
– Stay up to date with evolving tools and technology
– Handle sensitive customer data with care and security
– Apply the latest customer satisfaction best practices
– Maintain a deep understanding of client solutions and meet KPIs
– Communicate with developers and cross-functional specialists

**What you need to succeed in this role:**
– Native Finnish and strong English skills (B2 level or higher)
– **At least 6 months of experience in a customer support role**
– Expertise with CRM systems
– Strong analytical thinking and research skills
– A positive, proactive, and responsible attitude
– A personal computer (at least 8GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

**A great advantage would be:**
– Experience in technical support

**What you get in return:**
– Flexible working hours
– Full opportunity to work **remotely**
– An inclusive international environment
– Compensation in USD
– Rewards for referring friends
– A balance between project workload and personal time, plus an internal health policy
– Supportive leadership focused on your development and long-term collaboration
– Opportunities and resources for self-development
– A culture built on trust, with no time-tracking requirements

If this sounds like you, let’s get to know each other before 2026 opens its doors—we can start by exchanging ideas and discussing how we can grow together.

*Benefits and conditions may vary depending on your engagement terms. Some benefits may apply to employees; independent contractors may not be eligible for all of them. If selected, the final terms will be clearly stated in your agreement.*

We follow equal treatment principles and do not permit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp **Candidate Privacy Notice** (https://supportyourapp.com/candidate-privacy-notice).