Manager, Delivery Excellence
Primary Skills
- Delivery Management
Job requirements
- Role Summary Drive excellence in project delivery for new projects and provide guidance for tailoring processes. Enabling teams to follow best practices in project management, quality, and agile methodologies. The role partners with delivery teams and leadership to improve governance, performance, and organizational maturity across projects and business units.
Key Responsibilities
• Lead project initiation and setup activities, ensuring new projects follow defined frameworks, standards, and tools.
• Understand customer processes and requirements and ensure project execution is fully compliant with those expectations.
• Tailor organizational processes to fit project needs while maintaining adherence to governance and quality standards.
• Guide and coach project teams in the adoption and effective use of agile practices and ceremonies.
• Provide hands-on support to team members on project management and configuration management tools.
• Plan and conduct project assessments and audits to identify risks, gaps, and improvement opportunities.
• Contribute to organization and business unit level initiatives that enhance delivery capability and process maturity.
• Improve the Quality Management System (QMS) by incorporating lessons learned and best practices from ongoing and completed projects.
• Support preparation and maintenance of business vertical or practice-level dashboards and management reports.
• Drive governance mechanisms for projects, including reviews, checkpoints, and stakeholder reporting.
• Analyze project performance data and generate insights that enable value delivery and informed decision-making.
• Act as a change management catalyst to scale and industrialize key organizational initiatives across teams.
Tools, Skills, and Experience
• Hands on experience with project lifecycle tools such as JIRA and Azure DevOps (ADO).
• Experience in data engineering, analytics, and AI techniques to support project metrics, reporting, and predictive insights.
• Strong understanding of configuration management, project management practices, and delivery governance.
Qualifications and Certifications
• Certification or demonstrable knowledge in CMMI or equivalent process maturity frameworks.
• Experience working in structured delivery environments with a focus on process improvement, quality, and governance.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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