Sprinto is a leading platform that automates information security compliance. By raising the standard for information security, Sprinto helps ensure compliance, promotes healthy operating practices, and enables businesses to grow and scale with confidence. We are a team of 250+ employees supporting 2,500+ customers across 75+ countries. We are backed by top investment partners—Accel, ELEVATION, and Blume Ventures—and have raised $32 million in funding, including our latest Series B round.

**The Role**
As an Enterprise Technical Account Manager (TAM), you won’t just implement a product—you’ll serve as a trusted partner, guiding customers through meaningful organizational change. Many enterprise customers are moving from manual, time-consuming processes to their first GRC platform. In this role, you’ll act as an advisor who helps customers realize Sprinto’s full value while managing the project to meet their immediate business priorities.

**What You’ll Do**
– **Own the onboarding journey:** Lead the implementation and onboarding of our US-based mid-market and enterprise customers, serving as their single point of contact to ensure a smooth, successful adoption of the Sprinto platform.
– **Drive strategic transformation:** Partner with senior leaders such as CXOs, founders, and security heads to understand business goals and design a GRC strategy aligned with them.
– **Balance vision with execution:** Show customers the long-term potential of the platform—such as integrations and API-driven workflows—while keeping the implementation focused on quick, high-impact outcomes.
– **Be the voice of the customer:** Bridge customer feedback with internal teams (Product, Engineering, and Sales), turning insights into actions that directly shape the product roadmap.
– **Solve complex challenges:** Proactively identify and resolve technical and process issues to ensure a frictionless customer experience.

**What We’re Looking For**
– **Mid- to senior-level expertise:** 4–6 years of experience, ideally with at least 2+ years handling complex, large projects.
– **Services background:** Experience as a Technical Program Manager, Technical Implementation Manager, or in a similar customer-facing services role.
– **Proven delivery:** Strong track record leading large, complex enterprise projects, ideally in SaaS or digital transformation (and/or compliance/security tools).
– **Excellent communication:** Exceptional written and verbal communication, with the ability to engage senior stakeholders confidently.
– **Project management skills:** Strong capability in planning, execution, and managing unforeseen challenges.
– **Relationship-building:** Excellent customer management skills, able to build trust quickly and sustain it over long engagements.
– **Professional presence:** Confident, credible, and poised in customer-facing settings.
– **Education:** A BE/B-Tech from a top-tier institution is highly preferred.

**Why Join Us?**
– **Meaningful impact:** Help onboard some of the most innovative US enterprises and ensure their compliance journey is smooth and successful.
– **Growth opportunity:** Join a fast-growing global team where your work directly contributes to customer success and product improvements.
– **Dynamic culture:** A collaborative, transparent, and customer-success-driven environment.
– **Global exposure:** Work with CXOs and decision-makers from high-growth US companies while based in India.
– **The best of both worlds:** Enjoy remote flexibility from India while making a global impact.

**Benefits at Sprinto**
– Remote-first policy
– 5 days of work with flexible hours
– Group medical insurance (for parents, spouse, and children)
– Group accident cover
– Company-sponsored device
– New skills development policy