Location: Remote

Compensation: Salary

Reviewed: Mon, May 04, 2026

This job expires in: 10 days

Job Category: Fundraising

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Donor Service Officer to enhance the donor experience and support fundraising efforts.

Key Responsibilities

• Oversee external donor services vendors and ensure alignment with organizational values and KPIs
• Supervise contact center operations and provide training support for internal teams and volunteers
• Analyze program performance data and implement improvements to optimize donor experience and processes

Required Qualifications

• A minimum of 3 years of experience in a customer-facing role
• At least 1 year of vendor management experience
• Previous experience in nonprofits, fundraising, or call centers is preferred
• Experience handling confidential data and financial information
• Familiarity with donor CRMs and online ticketing software is a plus

Additional Information

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