Ambassador Labs (formerly Datawire), the cloud native developer experience leader, enables developers to code, ship, and run applications faster and easier than ever. Maker of top Cloud Native Computing Foundation (CNCF) open source projects, including Emissary-ingress and Telepresence, Ambassador Labs delivers a developer control plane for Kubernetes that integrates the development, deployment, and production infrastructure for developers and organizations worldwide. Ambassador Labs is backed by top investors including Insight Partners, Matrix Partners, Trinity Ventures, and Four Rivers Group.

Both pure technology companies and traditional enterprises that are transforming to being digital-first are making the switch from monolithic to microservice architectures and using open source technologies like Kubernetes as their cloud native operating system. An enormous, rapidly growing market opportunity has arisen for Ambassador to redefine key parts of the Kubernetes ecosystem for millions of developers and thousands of enterprise organizations.

We are seeking an accomplished and passionate Sales Strategy & Operations Director. You will be a strategic business partner and primary operational leader for our Head of Global Sales and Customer Experience. This is a rare opportunity to establish and iterate the operational cadence, data, systems, and processes through planning, financial acuity, creative thinking, and strong analytical skills. You will also partner with cross-functional teams in defining, landing, and executing our key strategic priorities.

About the Role

You are a data-minded problem-solver who can balance strategy with tactical execution. With the desire and ability to work with a collaborative and growth mindset, you will excel here. Reporting to the SVP of Customer Experience, you will be providing insightful analyses and important recommendations to the go-to-market leadership team. You will work with leaders across the company from marketing, customer success, sales enablement, product, and finance to help build our PLG motion from the ground up within SFDC for better sales efficiencies. This is an incredible opportunity where you will directly see your impact driving company growth.
What You Will Do

Be a strategic business partner and primary operational leader for the Sales and Customer Success leaders in a state-of-the-art PLG company.
Play a meaningful role in architecting, developing and iterating data-centric analyses to improve efficiency across our customer experience-centered organization.
Lead the weekly, monthly, and quarterly cadence of sales team activities including QBRs, forecasting, pipeline generation, planning, and opportunity management.
Support and drive, territory design, sales process, and revenue programs
Manage the end-to-end process of handling our sales funnel and operational metrics such as pipeline growth, win/loss rates, and quota attainment.

About You

5+ years in sales operations, enablement, revenue operations, or equivalent function with experience with global sales teams.
Researched, designed, and implemented automated sales processes to increase efficiency, productivity and visibility.
Build workflows, integrations, dashboards, funnel automation, and deal desk function, with an understanding of data migration efforts.
Demonstrated understanding of Consumption and/or SaaS go-to-market models, sales support roles, business metrics, and/or growth standard methodologies in the tech, digital, and/or analytics space.
Experience using and developing reports, metrics, and dashboards with salesforce.com, Hubspot, Excel, or other relevant sales metric tools and programs.

We are looking forward to hearing from you. We move quickly and decisively. We don’t need to talk to 20 other candidates to make a decision, so if the fit feels right on both sides, you can be part of the team as soon as next week! The first step is speaking to our People Person, followed by our Customer Experience leaders, and then one or two of your future colleagues. Interviews are typically 30 – 45 minutes, all remote. We’ll talk through your background and experience, your approach to work, and how you’ll make a difference as a member of our team. This is a demanding application process and a significant career move that’s well worth considering. We appreciate you giving us that consideration, and we promise to give you our full attention in return. Talk to you soon!