Looking for a dull call‑centre job?
Yeah, neither are we.

We don’t work with scripts or mindless box‑ticking. We want to change things and make energy better for customers and for the planet. That means honest conversations, real problem‑solving and visible impact.

You’ll be part of a brilliant mix of curious, committed people who care about transforming the energy sector as much as you do. No egos, no corporate attitude – just smart, passionate people working together.

It’s not always easy, but it’s definitely rewarding. We move fast, things change often, and just when you’ve mastered one challenge, a new one appears. If you enjoy a dynamic environment and love solving problems, we’ll back you all the way.

What you’ll do:
• Make energy easy to understand by cutting out jargon and helping customers with bills, meters and tariffs.
• Resolve issues quickly and confidently – from billing queries to meter problems to complex energy questions.
• Support customers by phone or email and handle every case from start to finish – including complaints.
• Think and respond on the spot. No scripts – just genuine conversations and practical solutions.
• Treat every customer with kindness and empathy, always going the extra mile.
• Make a real difference by helping people in tough situations or guiding them toward greener choices.
• Work from home with flexible hours and a positive, inspiring team at your side.

Who we’d love to meet:
• People who genuinely enjoy delivering excellent customer service.
• Curious, adaptable individuals with a strong desire to learn.
• Team players who motivate and support each other.
• People who care about the planet and a cleaner future.
• Natural problem‑solvers who spot challenges and tackle them.
• Individuals who stay calm under pressure and handle difficult conversations with confidence.
• Empathetic people who support customers in vulnerable or challenging situations.

What’s in it for you:
• Remote work and flexible hours – half of them between 9:00 and 17:30, the rest whenever suits you best.
• Electric car leasing through salary sacrifice.
• Share options.
• Weekly team meetings.

Sound like your kind of place? We’d love to hear from you.

About the role:
Location: Remote
Start date: As soon as possible
Salary: £24,900
Hours: 37.5 per week, including mornings, evenings and weekends

Our recruitment process usually takes up to four weeks, but we’re flexible. Here’s what to expect:

First interview – A chat with a team member or recorded answers in your own time.
Prep call – A talent team member walks you through everything before Discovery Day.
Discovery Day – Meet future colleagues, join group exercises and role‑plays, have one‑to‑ones and get a real feel for the role and culture.
Final interview – Visit the office, meet two leaders, ask questions and get to know the environment.

You’ll stay in touch with our recruiting team throughout, and your contact person will guide you every step of the way. Questions? Email us at hiring@octoenergy.com.

Ready to build a career with us? We want you to feel fully supported. If you need adjustments or have specific requests, just let us know – we’ll shape the process around your needs.