With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

Who we are:

Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

About the US-Cloud Operations Team:

Cloud Operations at Icertis is responsible for Availability, Reliability, Performance, Monitoring, Emergency Response, and Capacity Planning of Icertis SaaS application & related services. Cloud Ops also executes Infra & Access Provisioning, Upgrades, Deployments & Change management to drive faster time to market. This department plays a critical role in building & executing the cloud strategy as part of overall service delivery for the company.

In addition, Icertis is continuing to generate significant demand in the US public sector and the US-Cloud Ops team is at the forefront of defining, implementing and continuously monitoring cloud security strategies to meet the rigorous federal security compliance requirements, protect our customer’s assets, reduce risk, and to empower Icertis’ federal sales team. This position can work remotely within the US.

Role Responsibilities:

We’re looking for a self-motivated, growth-minded and unabashedly detail-obsessed DevOps Architect to join our rapidly growing US Cloud Operations team. This person will fill a critical role, partnering with our Global DevOps team to design, deliver and scale impeccable cloud infrastructure and provide tooling to improve and enhance our operations. The right candidate for this role is a knowledgeable automation expert who fluently speaks the language of SaaS/CI/CD products and technologies and who knows how to apply and adapt processes commensurate with the company’s size, culture and strategic objectives. This individual will be a passionate DevOps professional who is committed to secure SaaS service delivery and the success of our Azure/Azure Government based customers.

What you’ll do:

Provide strategic technical strategy, solutions and monitoring that follow best practices in cloud architecture.
Implement DevOps and DevSecOps standards and processes in pre-prod through production.
Troubleshoot and debug C#/ASP.NET applications and/or PaaS service failures.
Employ innovative thought and automation to improve workflow, efficiency, productivity, and technology deployment.
Ability to take a project or task from inception to completion, understanding when to escalate.
Stay familiar with relevant current and future technologies and trends.
Continuously maintain and/or improve the security of client environments and customer data.
Monitor all production environments as a part of a 24x7x365 on call rotation to ensure availability and performance meets our SLAs.
Respond to monitoring alerts as received.
Maintain regular communications and be closely integrated with Project Team’s and customers.
Create and maintain documentation of automation processes and architecture.
Perform other job-related duties as assigned, such as assist with evidence collection during audits.

What you’ll bring:

7+ years of experience in Architecture, System administration and Development.
5+ years of hands-on experience with Azure cloud operations at an enterprise scale.
5+ years or proven proficient automation experience with PowerShell/Shell/JSON/YAML scripts is required.
Deep understanding of CI/CD pipelines on Azure DevOps.
2+ years of experience with Azure Function Apps.
2+ years of experience with Docker containers.
Solid C#, ASP.NET application debugging skills.
Working knowledge of networks, firewalls and VPN configurations.
Experience with implementing availability, diagnostic, performance and log monitoring.
Should have a basic understanding of Microsoft SQL Server administration.
Should have understanding and experience managing environments of both Windows and Linux servers.
Should have a humble, customer-centric attitude, earning the trust of clients and everyone you meet.
Should have great communication skills and don’t mind taking ownership of issues for others and driving them to completion.
Should have just as much passion for their business objectives as you do about the technology used to achieve them.
Natural ability to identify, research and resolve technical problems.
You are a passionate, voracious continuous learner. You naturally have kept up with the latest trends, technologies and tools in the industry.

Preferred Experience:

Experience with Infrastructure as Code, using CloudFormation, Terraform or other tools.
5+ years of experience in full life cycle application development.
Working knowledge with Log Analytics/Application Insights/Sentinel.
Experience with change management and hosting compliance standards (HIPPA, PCI, PCI DSS, ISO 27001, NIST, FedRAMP, CMMC, IL3-5, etc.).

*This is U.S. based role with U.S. citizenship requirement. Applicant must reside in and work from the U.S..

*Ability to meet Icertis, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Icertis Federal Cloud Background Check: This position will be required to pass the Icertis Federal Cloud Background Check upon hire/transfer and every two years thereafter.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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