Algolia was built to help users deliver an intuitive search-as-you-type experience on their websites and mobile apps. We provide a search API used by thousands of customers in more than 100 countries. Billions of search queries are answered every month thanks to the code we push every day into production. We’re looking for a Developer Support Engineer to assist our technical customers with implementing and supporting Algolia in a variety of web and mobile development technical stacks. As part of our engineering team, you will be focused on helping our customers solve their implementation issue. Whether it’s helping a developer trying to build the next big thing in their garage, or Fortune 500 companies (like Medium, Twitch from Amazon, LVMH, ) focused on providing a world-class experience to their millions of users. As a developer support engineer you will partner with the solutions engineering, customer success, product and engineering teams. You will be one of the first hires of this new (remote-first) team and have the unique opportunity to kick-start and scale a brand new branch of the company. Our team and company goal is to provide the best support experience 24/7, all around the world (follow-the-sun). That’s why we are looking for candidates willing to work in the Pacific, Hawaii or Alaska time zone where our support coverage needs to be optimized. The team is currently composed of one person in the US (Atlanta), one person in France (Nantes). The ideal candidate will be a technical, organised, patient and an excellent communicator who enjoys teaching & enabling other developers to be successful. We accept candidates with a US work permit for this role (remote OK).